We purchased our first Buy to Let through the Hucknall branch and the Girls were brilliant very helpful and very friendly. We also organised our mortgages through them and were very happy with the way the whole thing went so smoothly and so quickly. Cant recommend them enough. Look forward to the next one :)
789 days ago
Hired them to sell our property. I have, asides from Haart, never dealt with such passive incompetent people.
The pictures were appalling, my children could have done a better job, so I took MY OWN PICTURES which eventually they uploaded.
The house, a 3 bedroom house, went on the market as a 2 bedroom house, this went totally un noticed by the Hucknall branch for over a week until I called to enquire on why the property was not online. They blamed the Rightmove website, and corrected it.
We had no viewings, no calls, no suggestions, nothing, first viewing comes along, 5.30pm, viewers arrive in the cold and rain right on time to our house, Suzanne, who was meant to show the viewers around, nowhere to be seen, NOT A CALL TO US OR VIEWERS WAS EVER MADE, I call the office and Suzie sounds ditzy as always and clueless she insinuates that Suzanne forgot about the viewing.
I do the viewing since the viewers were delightful and sadly not their fault about how incompetent these women are. As the viewers are leaving, grateful for being shown around but really annoyed that none showed up, Suzanne arrives to our property 30 minutes late. I told her then and there that she is fired, that the collection of mistakes made by them is laughable but we really need to move asap. Still, 3 working days after I fired them, the sign is still up, the property is still being wrongfully and illegally (as our contract is up) being marketed at the wrong price by them.
In all my years working with people I never met a most vacant, unproductive set as the duo of Suzie and Suzanne, I can only compare them to a leisure knitting group.
If you are serious about selling your property AVOID them they lie through the if teeth, with rather basic stories that they don't even bother to check amongst each other. They never take any responsibility for any wrong doings, (they blamed Rightmove, another viewer, the fog ate their key, etcs) it's like dealing with children.
1275 days ago