Angela came round to value my property, and she was really lovely and friendly and showed a real enthusiasm in selling my house. After discussing fees and comparing them with other firms , we decided to proceed with Your Move as they were by far the most competitive and realistic with the valuation. The photographer came out and did a fantastic job of showing the house in its best light! The brochure and marketing looked fantastic and within 3 days of the property going live we had several virtual viewings(excellently arranged and conducted by Natalie), lots of physical viewings and a full asking price offer. The team were absolutely fantastic and I had great feedback from people viewing about how good the virtual tour was and how friendly Natalie was when arranging viewings.
Thank you so much for helping me sell my house for over the asking price within a week ! I will not hesitate to reach out to you again if I am ever on the move !!
125 days ago
Your move knew exactly what to say when selling their service to me but once I was signed up to sell my property with them they were absolutely shocking. They had appalling communication, either not getting back to me for days or not telling me about viewings which had been booked in. I complained and was assured by the branch manager the service would improve, which it did not. They made selling my property so stressful as they were so unhelpful. When I chose to change estate agents, I went to the office to collect my keys and was greeted with a very cold and unprofessional greeting (by the branch manager Angela, which clearly set the unprofessional standards of the team) which just made me realise I made the right decision changing agents. One individual who viewed my property after I had changed estate agents told me that she had actually viewed through your move and wanted to make a offer, but they never got back to her about a query, which she chased a number of times, and I was not made aware of any query of the property or that anyone wanted to make an offer. Absolutely appalling service and I would highly recommend using any other estate agent.
674 days ago