3rd Mar 2026 (14 days ago)
Shocking service from Rosedale. Over exaggerated promises which fell extremely flat upon delivery.
The advert wasn't correct from the start, I had to contact the agents three times to rectify. Even after all this it still wasn't right, and I'm talking basic, basic things such as putting the right rooms and windows on the floorplan, and features such as solar panels in the advert. It was like a child had written it.
If I were an estate agent, I would have discussed the price with the vendor and mentioned the stamp duty thresholds fell close to my price bracket so it would be fortuatus to set the price as near to this threshold as possible. I waited for this "knowledge" from any of the Rosedale agents- again it never came.
Oddly we had a viewing the very next morning, but then absolutely nothing for the best part of three months until I gave up, and gave them notice to cease their "services"!
I did not have a single call from this office during this time, no updates, no mention of analysis and analytics of the market. Not once asking us if we wanted to adjust the price etc. Just nothing as if it wasn't even on the market with them.
To add insult to injury our property was never even featured in their window, or on their social media pages, which was strange as many others were. Again was just told "sorry" no reason given for this.
Another thing Rosedale bleet on about is drone footage on your property listing.
Again this was never done for us.
When I enquired, it was with the attitude, "well if you ask we can do these things" Why should I have to ask to get my advent right, ask to get any feedback, ask to get the selling tools they promise?! Who do they think is working for whom here?!
Our sale board fell down shortly after it was erected, again me doing all the work informed them and no one was ever sent to put the board back up.
After our property not surprisingly failed to sell, we took it off with Rosedale, I then had to ask them to come and collect the sales board.
That was November and four months on the board was never collected!
I am an experienced seller, ex landlord and have sold a few properties myself also.
But honestly here I am shocked by the level of incompetence experienced here.
It was such basic things, I can't believe they manage to sell anything. Must rely on inexperienced people and desperate sellers.... Read more