Kasia and Kristina were invaluable in helping buy a house for the first time! Very calming and trustworthy throughout what can be a very stressful process. Extremely helpful on all questions, and always very speedy in responding.
100 days ago
Rented a property last year that was a complete mess. Looked around the house as someone had just moved out, was told it would be painted/cleaned and was met with a general positive attitude that things would be sorted. Moving in date could be pushed back if more time was needed to sort it out which I was fine with.
Moved in and the upstairs hadn't been touched. There was dust all over the place, both garage doors had broken locks, one room was baby pink covered in awkward shelving, bathroom sink wasn't even connected to the piping so just leaked, bathroom wasn't even properly sealed so water leaked through the roof, shower would stop working intermittently, shower room had no door, living and kitchen had no internal doors etc.
After 2 weeks of complaining I was refunded some money to make up for the money I put into painting and cleaning.
A few weeks into the rental the garage doors were replaced so I felt like things could be alright, but just got worse from there.
It took almost 6 months to be told "Shower room has no door – This was removed about 10 years ago and was not present when you viewed the property, and therefore will not be replaced." and "Bedroom door has a dent in it – it was agreed upon move in that that you could decorate upstairs as you wanted to move in quickly so you have permission to deal with this."
Around 11 months in to the rent the shower was looked at as well, shower completely replaced, still had the issues with it.
I had minimal assistance throughout the letting, a few emails saying it would be looked into or the landlord would be contacted, but I emailed around once a week to get something done and nothing was done.
I've now moved out of this property and after requesting my deposit back it took 10 days for the landlord to respond that they are "looking into" issues, apparently the grass has weeds and the painting I did upstairs dripped down onto the framework.
Unsure as to what to do I contacted the office I let from and was trying to sort it out with them, after a few days of asking them questions that were answered I was then met with the below.
"As I mentioned, you need to talk to *. This is not my job and drawing me away from my current responsibilities.
I provided her contact details to you.
Please continue this ongoing situation with *.
Sorry if it sounds blunt and rude, but I have many things to do that are my job."
The house is now available again, with images used from before I rented the property. I can't imagine anything has been changed/worked on It's available today and described as a "treasure trove of a property which is immaculately presented". One mans trash is another mans treasure I suppose.
In essence, Connells have done nothing but apologise while they continued to take my money and offer minimal help for issues I had with my rent.
The landlord not responding/offering to fix issues is out of their control in essence but some customer care could go a long way in helping me understand my situation and what to do. I would never deal with Connells again and in getting a new property have avoided anything to do with them. Funnily the people I have got the new property from have bought from Connells and had nothing good to say. Glad to see Connells are keeping a good image for themselves
1373 days ago