We let our flat through Ludlow Thompson and our lettings manager at the Finsbury Park office, Daniela Gomes, has been fantastic. The recent handover from one set of tenants to another wouldn't have worked out the same way if Daniela had not been on-hand (quite literally in some instances) to sort things out for us.
1380 days ago
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
2557 days ago