The team in West Hampstead were fast, friendly, professional and efficient, we had precise targeted viewings and they knew what to find us. Special thanks to Stephanie, Martina and all the staff on the bridge! Grazie1000
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Thanks Sara and all the staff from Ellis & Co.
Is the first time in almost three years here we feel a Letting agent treat us with respect and help us properly.
(And we have some experience about this...)
A big brand can be good as well.
Diego del Campo Santos
I was scammed by Ellis & Co in Golders Green back in 2009. I signed a year contract for renting of 2 bed flat on Ballards Lane, paid the agency fees, deposit etc.
3 weeks later, 4 days before move in date, Ellis & Co said the landlady decided not to let her flat anymore, so I'll be given the deposit back, but the agency fees, that were nearly £200 will not be refunded as the agency did their job.
Later on, talking with agents from other real estate agencies, I realised that what Ellis and co did was illegal.
Had a Viewing with Rashid Islam. Very approachable, lovely and supportive during our viewing. He was very gentlemanly as well, even opened the door for us to get into the car. He was punctual, which I had found to not be the case with other Agents. If ever you need a viewing, ask for Rashid Islam.
Ludlow Thompson are a prime example of why estate agents have a poor reputation. Smarmy, dishonest, and unprofessional best sum up our letting experience. Steer clear.
We were initially advised that the agreed negotiated price had been accepted but when we went to sign the contracts, the old advertised price was listed instead. First, our agent questioned as to whether I remembered the conversation correctly (he was the one who told me the "good news" of the alleged negotiation- clearly they are lacking basic records), and then he advised that there would be a delay to the move in date as the contracts would need to be amended. Following this, he noted that he would do us the immense "favour" of going ahead on the date as planned but not taking his full commission. He then requested that we give Ludlow Thompson for a positive review because he was doing this "favour" (again, it's not really a favour but more of an attempt put things right in the aftermath of his errors- especially as we had grounds to pull out if the landlord hadn't agreed).
He and his colleague then sent me constant e-mails requesting that gleaming review under the guise of possibly winning a free dinner if the review was positive. I don't know who actually believes that nonsense, but certainly not me. I left a semi-positive review because I loved the home, and was also worried about not getting the deposit back in full because not only did I distrust them, but felt that they were quite capable of getting us out of the home if they had a higher bidder. Although gutted, I wasn't surprised to have been served notice at the period of the break clause (not for anything we did). Our neighbour later stated that this happened all the time with our property. When we tried to get support from Ludlow Thompson to find a new property, they failed to respond to e-mails, phone messages, and no one seemed to know whether the agency fees would be needed again in full. One agent advised me that they hate to see people leave at the break clause because "we don't get the full commission". At least they are honest about prioritising their desire for money over customer service.
Finally, we sold our flat. It was a roller coaster journey for us-- with the great help of Darren and Andy who were there to guide us along the way (as we are selling our property for the first time) these duos really did a fantastic job of explaining to us and giving us information as we go about with the process. They would call, update us by email, phone and would go extra mile.. I couldnt thank them enough. Thank you Portland Estate Agents. Highly recommended!
Even after notifying the agency that I am no longer looking for a property I kept receiving SMS messages. The messages were being sent with a sender ID "PortlandEA" saying at the end reply STOP to opt out - which doesn't work. I actually called the agency just now to ask again to be taken off the list and using the opportunity that I have someone on the phone I wanted to be helpful and explain to the rather unpleasant man that the way they are sending messages is not GDPR compliant (I work in communications industry) he just cut the conversation in the middle of my sentence. I will most certainly not be using the agency as they are clearly only nice to people that they can profit of in the short term run.
To the man from the phone: No, the "STOP" message will not magically arrive on your computer if you are using alphanumeric sender ID. You either use an actual phone number where people can respond directly or ad STOP + short code to where people can reply. You are welcome.
Thank you for the exceptional service Hunters! My wife and I appreciate the hard work you've done. We are happy and settled in. A great start to our new year here in London.
Andre Van Haugh
They’re not nice people. Simple. I tried to give them a chance and for them to sell my flat but they were 95% slime and 5% competent. They even had the audacity to ask me to sign a blank contract so they could “fill it out later”. Amazing.
It is no way surprising that they have manipulated their rating on google with all these ‘5 star’ reviewers who just happen to have only ever written one google review...