Brodie, Bonnie and Ben were all very helpful in my brother and I purchasing our first flat. They answered any questions we had promptly with accurate information.
They have great local knowledge and know what young purchasers are looking for and didn't waste time showing us stuff that we knew we wouldn't like.
Couldn't have asked much more from them.
Great effort guys thanks.
Everything seems right, once agent fee is paid, you need to stay away from you deposit for weeks.
Spent two years with them was bad experience. Well today, i asked landlady, its been three weeks, may i know what is going on with our deposit. I have sent emails and emails to greene and co but no reply.
I got referred to monsters person in their account dept name Shitryl.
Without being polite on phone and she listens to me about emails i have sent, she has started throwing orders,
NO ONE TOLD ME TO RELEASE YOUR DEPOSIT, I WANT YOU TO GO BACK TO LANDLORD AND BRING ME CONFIRMATION. I AM TELLING YOU THE PROCEDURE TO FOLLOW.
I mean you are holding my 3k deposit and look at the way you are ordering me, i have the landlady text message, who gave me your details to call.
Anyways, i hope i get my deposit back and wouldn't recommend anyone to use their service unless you have attitude to match Shitryl standards ;)
James Ryan is a very good estate agent, i would say he gives great service, showed me a very lovely 2 bed, in my desired area. i would advice, if asked, that Ellis & Co. are one of the best estate agents in the area. great service. big thank you. AG.
I was scammed by Ellis & Co in Golders Green back in 2009. I signed a year contract for renting of 2 bed flat on Ballards Lane, paid the agency fees, deposit etc.
3 weeks later, 4 days before move in date, Ellis & Co said the landlady decided not to let her flat anymore, so I'll be given the deposit back, but the agency fees, that were nearly £200 will not be refunded as the agency did their job.
Later on, talking with agents from other real estate agencies, I realised that what Ellis and co did was illegal.
Very profesional and nice staff especially David who is such a charming man. Thank you parkinsonfarr for everything.
Shameful service. I was charged for things that the landlord should have been charged and never received any support from them. Fees were excessively expensive for the service provided and they always referred to me disrespectfully, as if I was someone dangerous or did not deserve to be treated rightfully. Would NEVER recommend this company.
London Habitat helped me find a beautiful home! Staff are helpful, especially Bler who was very attentive to our needs and most importantly respectful and transparent, making the whole transition of moving from my old property into this one as smooth as possible!
I can't recommend this agency to anyone. They should deal with good landlords, is their responsibility. Broken toilet during the whole tenancy, because of that we get moist, as a result, money was taken from our deposit, deposit that we struggle to get back. We had to manage the inventory ourselves. We spent 300£ in locksmith, the lockers were broken and we paid from our pocket. Outrageous!
We couldn’t recommend this company highly enough. Ayman and Craig have supported us throughout the purchase and kept us updated. Ayman is such a pleasure to work with - very reassuring and friendly. He’s really gone beyond the call of duty for us. We can’t wait to move in to our dream home!
Ludlow Thompson are a prime example of why estate agents have a poor reputation. Smarmy, dishonest, and unprofessional best sum up our letting experience. Steer clear.
We were initially advised that the agreed negotiated price had been accepted but when we went to sign the contracts, the old advertised price was listed instead. First, our agent questioned as to whether I remembered the conversation correctly (he was the one who told me the "good news" of the alleged negotiation- clearly they are lacking basic records), and then he advised that there would be a delay to the move in date as the contracts would need to be amended. Following this, he noted that he would do us the immense "favour" of going ahead on the date as planned but not taking his full commission. He then requested that we give Ludlow Thompson for a positive review because he was doing this "favour" (again, it's not really a favour but more of an attempt put things right in the aftermath of his errors- especially as we had grounds to pull out if the landlord hadn't agreed).
He and his colleague then sent me constant e-mails requesting that gleaming review under the guise of possibly winning a free dinner if the review was positive. I don't know who actually believes that nonsense, but certainly not me. I left a semi-positive review because I loved the home, and was also worried about not getting the deposit back in full because not only did I distrust them, but felt that they were quite capable of getting us out of the home if they had a higher bidder. Although gutted, I wasn't surprised to have been served notice at the period of the break clause (not for anything we did). Our neighbour later stated that this happened all the time with our property. When we tried to get support from Ludlow Thompson to find a new property, they failed to respond to e-mails, phone messages, and no one seemed to know whether the agency fees would be needed again in full. One agent advised me that they hate to see people leave at the break clause because "we don't get the full commission". At least they are honest about prioritising their desire for money over customer service.
I sold my property with Laurels recently we had a few valuations but Rob really stood out so was an easy choice. But I have to give a big mention to Jess she was fantastic was extremely knowledgeable, always had a smile on her face and was just generally a pleasure to deal with, she got us a few offers and negotiated a brilliant price! MORE then we was looking for. I would just like to say a huge thank to the whole team I would highly highly recommend them ???????????????? thank you Laurels
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.