Lloyd Salisbury was extremely helpful.
Great professionalism and fantastic depth of knowledge.
After six months of paying punctually the rent We, my husband and I, don’t have two set of keys. We are tired of dealing with this situation. I am not asking for something beyond property manager responsabilities, but in her words “is out of her control” I wonder what is under her control. I rented the flat through chancellors therefore they should solve this. I can’t contact the landlord to get the set of keys and Chancellors doesn’t help. Which is the role of the estate agents?
I am asking for something quite reasonable, a set of keys for the flat I am paying for.
Soon I will have to come back to work after my maternity leave, I won’t be able to schdule my shifts with my husband. I will have to wait on the street while my husband get home. The property manager can’t guarantee a set of keys.This situation is unbereable.
Property manager feel sorry but don’t solve the issue while say I’ll keep you updated... last time passed 3 months until I wrote again.
Chancellors answer saying e mail us we’ll do something. Honestly I’m sick of writing emails is worthless.
The letting team at KFH in West Hampstead have been very organised and efficient. They were quick to find us a tenant and then arranges all the relevant documentation very efficiently. We are not using them to manage the property so i cannot comment on this.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Thanks Sara and all the staff from Ellis & Co.
Is the first time in almost three years here we feel a Letting agent treat us with respect and help us properly.
(And we have some experience about this...)
A big brand can be good as well.
Diego del Campo Santos
I was scammed by Ellis & Co in Golders Green back in 2009. I signed a year contract for renting of 2 bed flat on Ballards Lane, paid the agency fees, deposit etc.
3 weeks later, 4 days before move in date, Ellis & Co said the landlady decided not to let her flat anymore, so I'll be given the deposit back, but the agency fees, that were nearly £200 will not be refunded as the agency did their job.
Later on, talking with agents from other real estate agencies, I realised that what Ellis and co did was illegal.
The whole experience of selling my house through parkinsonfarr has been great. All of the team I met were professional, open and friendly and communicated well throughout the whole process. I wouldn't hesitate in using them again and have recommended them as an agent to other friends and neighbours who are considering selling their homes. Special mention to Paul Farr who secured the sale for me, he has been a great support throughout the whole process, Thank you so much.
Extremely disappointing experience. After viewing a house, we sent over the deposit to secure it, confirmed it with the 'agent' Dino saying that we would send the money within minutes. He gave us the bank details and we sent the money. About 24 hours later the same agent sent us an email saying that the house had been rented to someone else. I called him and he was not able to give me a clear answer about whether we could actually still get the house or not, keeping me and my 2 friends waiting for hours and hoping for us to get that house. Unreliable and not customer oriented, he said he would call us back but didn't. After 4 hours we called him and he proposed us another house in a completely different location with different room numbers and so on.
He could have just said that there was no hope for us to get that house and that would have been it, instead gave us false hope, kept us hooked and even more annoying, kept dodging our calls. At last he didn't have the courage to speak on the phone and we spoke to the manager who apologized. After speaking to the manager we also found out that the house we wanted to rent was NOT all inclusive, while Dino had told us that it was all inclusive.
I am glad I have nothing to do with this agency.
Thank you for your fast procedures. EMPIRE ESTATES helped me to rent a place very fast. I recommend every to rent from this agency
Give 1 star cause 0 is not an option. STAY AWAY. Lack of professionally on all sides, expecially on maintenance. Been with no heating and hot water issues for more then 1 week, and not just they look totally unable to fix the problem, they don't even pretend to care. Horrible customer service, they just give you an house get the money and forget about you. Really disappointed, never had such a bad experience with housing.
It was a great pleasure to deal with Ellie. Ellie was always very professional, patient and fully available to answer our questions on the phone, message and email, making sure we knew exactly what to do and which documents we should provide in the right time. Thank you so much for helping us to find our new home, Ellie!
Also, thank you Abby and Foxtons for the great experience over the years.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.