I was so pleased with the service I was provided with By Robert the Branch Manager, he is a wealth of knowledge and would recommend his services any time. The valuation he provided be was accurate and managed to sell it quickly Thank you !!!
After six months of paying punctually the rent We, my husband and I, don’t have two set of keys. We are tired of dealing with this situation. I am not asking for something beyond property manager responsabilities, but in her words “is out of her control” I wonder what is under her control. I rented the flat through chancellors therefore they should solve this. I can’t contact the landlord to get the set of keys and Chancellors doesn’t help. Which is the role of the estate agents?
I am asking for something quite reasonable, a set of keys for the flat I am paying for.
Soon I will have to come back to work after my maternity leave, I won’t be able to schdule my shifts with my husband. I will have to wait on the street while my husband get home. The property manager can’t guarantee a set of keys.This situation is unbereable.
Property manager feel sorry but don’t solve the issue while say I’ll keep you updated... last time passed 3 months until I wrote again.
Chancellors answer saying e mail us we’ll do something. Honestly I’m sick of writing emails is worthless.
Putting your family home on the market is a terrifying prospect for most people and we hadn’t done it for 36 years.
John Hooper visited us quickly and was encouraging and optimistic. We judged him to be the best of the agents we consulted.
He prompted us sensitively and courteously through what we had to do, putting us in touch with an excellent solicitor and other services as we needed them.
He constantly reminded me that I was the customer and had choices, whilst at the same time offering good advice at precisely the right moments, without ever making me feel pressurised.
John was always easy to contact, was generous with his time and his staff attentive and obliging.
His honesty, sincerity and sensitivity to our specific needs and preferences left us completely satisfied.
Absolutely dissatisfied with the service received. I had my property rented out by Hoopers. The tenants destroyed my home. When it came for the Hopper’s Agent to prepare my case to escalate the deposit dispute to the DPS. He misread the form and didn’t send in all the evidence. I lost the case and now out of pocket by over £2k....
Reece Wallace of KFH was extremely helpful in finding me a flat to rent. I had some unusual requests due to a shipping container of furniture arriving several months after my moving in. He was fantastic at negotiating with the landlord on my behalf (and ensured that both tenant and landlord were satisfied). He's a good listener and problem solver!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Although I didn't get a property thru these guys I found Stevie fantastic. She listened to what I wanted and kept me updated with flats she thought would suit our needs. A great agency highly recommend to any landlord or tenant - sorry you hadn't t got the property we went for but you were great ????
Property management answers quickly and is very friendly, but one of the agents dealing with us, Innes, is rude, unprofessional and not communicative.
Foxtons Willesden Green are a very professional and friendly group of people. They worked extremely hard in the marketing of our property and everyone involved was extremely helpful and accommodating throughout the process. In short, one of the best experiences we’ve had with an agent. I would recommend them very highly and will of course use their services again in the future.
We've been in one of foxtons houses for circa one year, never received any support. Now we're going to move soon and they just keep coming inside our house for viewing without asking any permission. Zero respect. Bad company.
It was a great pleasure to deal with Ellie. Ellie was always very professional, patient and fully available to answer our questions on the phone, message and email, making sure we knew exactly what to do and which documents we should provide in the right time. Thank you so much for helping us to find our new home, Ellie!
Also, thank you Abby and Foxtons for the great experience over the years.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.