22nd Sep 2026 (17 days ago)
We recently purchased a property through Chancellors, and I would especially like to mention Sherko, who has been absolutely amazing throughout the process. He is very talented, helpful, kind and professional. Whenever we approached Sherko with a question or needed help, he always tried his best to support us and give us the assistance we expected. We are genuinely grateful for his help.<br><br>However, I do feel there is an important area where Chancellors could improve. Before showing or selling a property, I believe all staff involved should have full and accurate knowledge of the property.<br><br>On our initial viewing, the staff member showing us the property was unable to answer several basic questions and unfortunately gave us some information that later turned out to be incorrect. We only discovered this towards the end of the purchase process.<br><br>We also requested a second viewing, and unfortunately the staff member who attended did not seem to have sufficient knowledge about the property either. When we asked specifically about the central heating system and other important details, we were told that there “must be a system” there. We were also given very limited time for the viewing — around 5–7 minutes — which made it difficult to properly check and understand the property.<br><br>As a result, after completing the purchase, we have now discovered that we need to spend around £10,000 to install a central heating system, which is a significant and unexpected expense.<br><br>I want to make it clear that our experience with Sherko was completely different. Whenever we went to him, he listened, helped us and provided the support we needed. I genuinely don’t understand why the same level of care and knowledge was not provided by some of the other staff.<br><br>Overall, I would like to thank Sherko personally for his excellent service. At the same time, I strongly recommend that Chancellors ensures staff have accurate information about properties before conducting viewings, and that buyers are given enough time and proper answers to important questions. This could prevent buyers from making decisions based on incorrect or incomplete information.... Read more