We have 150 flats in our block and the communal gas central heating was always breaking down, our old managing agents failed to grasp the issue and deal with it. We moved to ABC about 2 months ago and after a few call outs to individual flats, they arranged a complete shutdown of the entire system, access to every flat and a comprehensive fix once and for all. A mammoth task but so well done!
295 days ago
On top of giving misleading information to rent the property out, their contracts are abusive. Watch out for outlandish clauses (which they won't read to you when they read you the contract before you sign it). My girlfriend got asked to leave a property 6 months early using the break clause, then after 2 months waiting for the deposit they tried to charged over 1k for the months missed from the initial term: forced to leave, forced to pay. The only reason they didn't get aeay with it is because I opened a dispute with the deposit protection scheme and they forced them to pay back. She also got charged for the supposed cleaning of non existing items in the inventory although she left the place much better than it was handed to her in the first place . Really deceitful individuals, find somewhere else to rent from
Reply to the reply below 26 April 19
It's preditable that were ABC estates to reply to my review it would be with lies and bullying tactics.
1) Almost a year ago now, you were forced to return the money by a watchdog organization that monitors your compliance with the law, this happened because your terms ARE unfair and abusive. If you wanted to get any money back you'd have to take THEM to court, which of course you wouldn't do because you know you'd lose more money: you were just trying to rip a defenseless tenant off of over £1K, like you probably do on a regular basis. The only reason this didn't happen is because I stepped in and helped her handling communications with Deposit Protection Scheme.
2) You imply that the deductions were to do with the state the property was left in. This is another lie. The main bulk of the money you were keeping (£950) was for the months left from the term initially agreed although she was forced to leave early due to the landlord needing the property. The landlord was happy for her to have her full deposit back, it was you and your deceitful terms and practices that were the problem.
2) The landlord himself was appalled that you'd be trying to rip off my girlfriend and apologized to her profusely.
3) The landlord was absolutely pleased with the immaculate state in which she left the house which was far better than it was handed to her in the first place. This was despite you lying when handing the keys to her saying that she didn't need to leave it any better than the state in which you gave it to her, which was pretty unprofessional
790 days ago