I had a great experience with finding a property with KFH. They are extremely transparent and professional. I have been living in London for 3 years and for the first time I found that agents were not interested in rushing or closing the deals however they genuinely were interested in finding the right house per my needs. Their fees is very reasonable and process is very smooth. I strongly recommend dealing with Daniel and Omar from St. Johns Wood branch. They went the extra mile to help me even on the weekends.
Dreadful experience,very unprofessional. As soon as I paid the booking fee the agent was too busy to answer my emails or take my calls, I had to go by their office in person to get the details of their account and sign the contract. The agreed works to be done before the move in date were never carried out and then they told me to take it up with their client, the landlord. As useful as the appendix, would only recommend to my enemies.
Im really happy with KFH West Hampstead,they were really professional and very helpful for every queries. Thanks to Martina and her collegues!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
The team at London residential has been amazing from start to finish! By far the best estate agents in Camden! They have had the most viewings and always provided feedback promptly. Josephine, Liana and Satnam have always been a pleasure to deal with.. Thanks again for selling our flat!
If you are student, avoid this company at all costs. They will leverage the fact that you know little and pressure you into making terrible decisions.
We were first in contact with Nicola who seemed very nice at first and very helpful, and reassured us that while putting down a holding a deposit of £1,300 "If both parties do not reach agreement, you will receive the full refund".
She sent me the contracts and rushed me to sign the document ASAP as the property could go within a day, and I missed the detail that only if landlord declines offer, then we can get our deposit back. Signing an original contract all of the sudden she calls back saying landlord has made a mistake on putting the wrong price.
And we negotiate for a middle ground which the landlord DECLINES. Then all of the sudden Nicola goes out of her way and accepts an offer from landlord without our consent. We go to sort this situation out directly to their offices meeting Nicola and Anthony, who give us some extra deals and make us feel like idiots, saying that they're already paid extra to landlords and that we're being a pain.
We eventually accept and mistakes happen on our behalf, but after we accepted that we've lost our deposit and we inform we no longer want to partake in any deals. They would not stop ringing or offering us deals through emails and constantly trying to use our already invested deposit to emotionally leverage us into more terrible decisions. It took a "strong" email from me to finally stop them trying to get through.
Their strategy is to manipulate and pressure students into shoving their deposit, so that when they realize it's a terrible decision it's too late and they have to grudgingly take the offer.
Bekim was very polite, informative and helpful throughout the letting of my new property. I couldn't be happier and I would thoroughly recommend these guys if you are looking to base yourself in the NW6 area.
I can't recommend this agency to anyone. They should deal with good landlords, is their responsibility. Broken toilet during the whole tenancy, because of that we get moist, as a result, money was taken from our deposit, deposit that we struggle to get back. We had to manage the inventory ourselves. We spent 300£ in locksmith, the lockers were broken and we paid from our pocket. Outrageous!
We sold our house in Queen's Park through the local Knight Frank office. Anna Dunkley, our agent, and her colleagues not only advised us with great professionalism and realism but were also very diligent and attentive to our needs.
I highly recommend the team at Knight Frank QP.
I recently let my 1BR flat in Queens Park with Knight Frank. Professional and friendly service.