I sold my house through them and they handled it really well, great advice, strong team and very fast turnaround considering the fact we were dealing with a complicated buyer. I decided to go with them because they were bigger than the agent that had been renting my house for me. They also had two more offices nearby so my house got the attention it needed and it really paid off. I fully recommend.
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
Even for estate agents, they were uselessly unhelpful. One of their employees left, and no one took over his emails, so I had no idea what was going on for a while. When someone did eventually reply after much prompting, they answered none of my questions and haven't replied since.
After a long day of property viewings Paul's professionalism and helpfulness stood out and made finding our new London home so easy and enjoyable. Would definitely recommend working with him and the KFH team!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Absolutely fantastic estate agent. After months of looking, we finally found our dream flat through Paramount. Our contact, Ollie, was especially brilliant. He made the process really smooth and easy and was incredibly responsive. Highly recommended. 5 stars!
Had a great experience with Paramount after trying several other estate agents in NW London. It was very apparent that they genuinely cared and made the whole process very straightforward.
Special thanks to Chloe and Jason who helped us secure a great property and were on hand to answer our queries at all times of the day/night.
We would recommend Paramount to anyone looking to let, our experience was wholly positive.
Matt & Lucy
Yann has been an amazing agent. He took us around the neighbourhood we had targeted and really took time to listen to what we wanted and offered us the best properties that he had. Not only was he professional but also very nice and patient with all our demands. I'd highly recommend to work with Yann.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.
Devan was incredible with helping us to secure the right property. Despite the complexities of my girlfriend moving over from aboard. He managed both our and the landlords expectations exceptionally. Rashaye was also very helpful during the handover stages.
I had the worst experience in my life with this agency. They mislead me completely and treated me with no professionalism at all and in respect. The team are all in total are aggressive behaviour but no surprise as the manager was completely not professional.