Scott and the team were very professional through the process. He advised me to take a different approach on the marketing strategy, which worked perfectly. His constant chasing and progressing of the file was outstanding and made the sale go through.
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
David, Alex and the rest of the staff did a great job handling the sale of our flat. In a slow market they guided a difficult sale through to completion and kept everyone - ourselves, the buyers and the solicitors - happy and moving forward. A real pleasure to have dealt with them.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
The staff is very efficient. Devan helped us find the property we were after and we were very pleased with how quick the process was.
Great with the sale itself - seems to be a smooth operation on this front.
The moment keys are handed over, they become hopeless.
More communication, lazy and unaccountable.
If you really like the property which they have on their books, go for it but bear in mind that you are in for a rough ride.
The property market in London is a challenging and daunting place at present, but Keir managed to secure the sale of our flat and help us through the process in a friendly and professional manor. I am enormously grateful to all the team in the Queens Park office.
I recently let my 1BR flat in Queens Park with Knight Frank. Professional and friendly service.
Foxtons, particularly Ben and Lauren, could not have been more helpful and professional throughout the sale process. They set the right price from the start and achieved a sale painlessly and smoothly. I didn't know the experience could be so straightforward! They were always a pleasure to deal with and smoothed the entire process so I had to do as little as possible. Thanks so much for a great experience guys
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.