...On behalf of Mary Crawford...
Both Scott & Sarah were absolutely amazing throughout what was a very difficult sale. They always kept me in the loop throughout the process and were always available for help and advice. I cannot speak highly enough of them & I am so grateful for all the help they gave me. I would highly recommend them.
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
Even for estate agents, they were uselessly unhelpful. One of their employees left, and no one took over his emails, so I had no idea what was going on for a while. When someone did eventually reply after much prompting, they answered none of my questions and haven't replied since.
Our agent was amazingly patient and understanding despite our particularities and frequently turning up for several viewings with a baby in tow. Our agent really got to know us and appreciate our desires. Great experience. We finally purchased via KFH one of the many properties we viewed with them. We are making the most of our first family home.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
I have been renting with Paramount Properties for several months now and am very impressed! Chloe was the agent for our move-in, and she ensured it went very smoothly, including with renovations that were done at our flat immediately before we moved in. We also felt that the costs for the agency fees and deposit were transparent fully explained to us, so there were no surprises. Richard has been looking after us in terms of maintenance; he is always quick to respond to emails, and both friendly and professional. I would certainly recommend this agency.
Had a great experience with Paramount after trying several other estate agents in NW London. It was very apparent that they genuinely cared and made the whole process very straightforward.
Special thanks to Chloe and Jason who helped us secure a great property and were on hand to answer our queries at all times of the day/night.
We would recommend Paramount to anyone looking to let, our experience was wholly positive.
Matt & Lucy
Yann has been an amazing agent. He took us around the neighbourhood we had targeted and really took time to listen to what we wanted and offered us the best properties that he had. Not only was he professional but also very nice and patient with all our demands. I'd highly recommend to work with Yann.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.