I let my flat through Paige Ford at Savills Hampstead and I received exemplary service throughout the process. Paige was always good-humoured, responsive and proactive. What could have been a complicated arrangement was made to be very easy and manageable with Paige's help and guidance. Even after the rental was finalised, Paige was always there to lend a hand if I needed any further assistance. I highly recommend their service and will use Paige/Savills again in the future.
Do not rent from this company. After renting a high-end property in St Johns Wood, this firm has been a nightmare to deal with. From the start, the condition of the property was sub-par. Despite repeated requests for cosmetic repairs and promises to rectify, these went ignored, then once we moved, they have attempted to claim for items which are clearly visible in the check-in report pictures and the ones we had been asking to be repaired since the start of our tenancy, and at excessive prices. They are not responsive and despite moving out 3 months ago, we still have not received our security deposit back. I would highly recommend you rent from a more reputable and professional firm. Do not trust your money to this agency. We will never rent from them again.
Rebecca at KFH West Hampstead was incredibly helpful in our search for a flat to rent - she took time to understand what we were looking for and really put in the extra effort to find us a brilliant flat
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Ahmad is very enthusiastic and customer oriented agent. He was very timely to the viewing appointment, provided useful information and advice not just about the property as well as about the area as we were very unfamiliar to the location. It has been great experience to have his assistance.
Usha, Nassem I couldn't agree with you more.I infact didn't want to give even one star but had to.I rang Saturday and was told there were no viewings that day even though I said I'd pay all the money upfront and take it.So it was arranged for 5pm and no one turned up! I knocked on 3 doors before I knew which house it was because you don't get the numbers, A lovely lady answered and shown us around and said it had been taken.I couldn't believe it! It was uncomfortable for myself and the lady who was absolutely lovely.A shame to have an incompetent company working for people.I was told they forgot to ring me, The usual old chestnut yeah yeah yeah! 6 people I believe have desks in that office and they don't know what the next one is doing.Hectic day with viewings?! Ha I deal with 80'000 customers on an event day at Wembley Park.Too funny! If I was selling, Renting or looking for somewhere it would not be from cocky over the phone, Taking you for a fool whose comment I heard as the phone was lifted as they knew I was going to be ringing.
I can't praise Sam Burkesmith highly enough. Even though I was a buyer rather than his client, he bent over backwards to help deal with incompetent, inefficient conveyancing, helping to keep things moving even when he was on holiday. Out of all the people involved in a very stressful moving experience, Sam was the only person who seemed to care about making it bearable. Fabulous, fabulous service - thank you Sam!
Jamal has helped us tremendously and we ended up signing a tenancy agreement after 3 days... Jamal is an example for his colleagues.
However I am very disappointed because foxtons lied to me about the quality they wish to represent. My new flat was full of stuff of the previous tenant( including old correspondence, dead plants, dust and dirt, general mess) when they promised it will be prepared for my move in. They were meant to make sure that the apartment is clean and that I can live in it. Instead I was given an apartment with old dirt and no one bothered to check it.
Jamal has done a great job and gave me a great deal but the second part is just disrespectful.
If you are planning to rent a property, I would highly recommend asking for Richard !!!
He was extremely patient to complete all the documentation which needed. Friendly, helpful and overall excellent team. It's the best the agency ” London Habitat ”. I already moved to a gorgeous apartment and I enjoy.
Thank you a lot Richard for your help!!!
All the best ;)))
Greedy and untrustworthy.After our deal to pay in advance 5000£ for a studio in Cricklewwod, 3 months rent plus agency fees e.c.t, the next day they said that because of my unsatisfactory references i should pay 6 months up front rent, 7500£. After i rejected their offer, finally they made me the favour to procced with our first agreement.So if i had accepted to pay 7500£ probably they would asked me for 10000£. They were really hilarious! Instantly i cancelled the deal and i asked for a refund which was clearly stated that in case of unsatisfactory references it would be refundable.Of course they didn't. Be carefull guys, London is full of vultures.London Habitat is a great example.
My wife and I had a great experience selling our house through Knight Frank. Poppy was very proactive in getting viewers through the door and then remained focussed and diligent in the two-month period between acceptance of offer and exchange of contracts. She communicated with us on a daily basis and maintained an excellent channel of communication between ourselves and the buyers throughout.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.