Chestertons in Hampstead were fantastic from start to finish. Daniel Fisher is your man for Lettings, he is really knowledgeable. professional and happy to help. I would highly recommend him to any local Landlord.
Patrick was always helpful and polite and went out of his way to accommodate our requests to view the property we were buying. He was extremely professional.
After having viewed property with other agents on the high street we decided to go into Savills, as when we had previously popped into their offices for a general enquiry, we felt they looked incredibly professional and came across most helpful. We had the fortune of being introduced to Yusuf and he could see that we were quite keen and worried about finding a suitable home as soon as possible. He immediately got himself on the phone and thought of a potential Client & Property who would be the perfect match for our requirements. We were so impressed by his efficiency that we felt we were in very good hands. Within 2 days Yusuf got us a viewing and a flat which was ready to move into as soon as possible. Since that time, we have had no problems and if we ever have any housekeeping issues, he has always been there with a reassuring smile and been most efficient in sorting things out for us quickly & smoothly in just a few calls. Thank you Yusuf you are an asset to your team, credit to your leader and Thank you Savills.
Do not rent a house managed by Savills Hampstead. We rented a large house in Hampstead village from Savills a year ago thinking they would be a competent and trustworthy agency to deal with. During our one year tenancy we went through among other things, a carbon monoxide leak due to negligent maintenance, a broken stove that went unfixed for two months, a broken shower that took more than a month to get fixed, a melted dryer, two weeks without hot water, and a home intrusion made possible by cheap window locks (this despite a burglary 6 months earlier). At every instance Savills property management and particularly our property manager Daniel treated us as tenants with zero concern for our comfort or safety, and often condescension when we reported material issues with our rental. It was clear on all occasions that their interest was in delaying and then patching over rather than fixing problems. We weren't compensated in any way for the myriad of discomforts we endured, and on leaving the property, along with many devious attempts to keep our deposit, Savills went as far as to try charging us for putting up carbon monoxide detectors to protect our family. This is not a one off occurrence as we have friends that had a very similar experience dealing with the team of Daniel, Jaunita, and Claudia. My company brings a lot of expats to London, and we will certainly never be using Savills for lettings again, and I recommend anyone looking in the neighborhood do so through another agency.
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.