What's not to like? Delicious gelato ???????? hand made cones. Yum
Do not rent a house managed by Savills Hampstead. We rented a large house in Hampstead village from Savills a year ago thinking they would be a competent and trustworthy agency to deal with. During our one year tenancy we went through among other things, a carbon monoxide leak due to negligent maintenance, a broken stove that went unfixed for two months, a broken shower that took more than a month to get fixed, a melted dryer, two weeks without hot water, and a home intrusion made possible by cheap window locks (this despite a burglary 6 months earlier). At every instance Savills property management and particularly our property manager Daniel treated us as tenants with zero concern for our comfort or safety, and often condescension when we reported material issues with our rental. It was clear on all occasions that their interest was in delaying and then patching over rather than fixing problems. We weren't compensated in any way for the myriad of discomforts we endured, and on leaving the property, along with many devious attempts to keep our deposit, Savills went as far as to try charging us for putting up carbon monoxide detectors to protect our family. This is not a one off occurrence as we have friends that had a very similar experience dealing with the team of Daniel, Jaunita, and Claudia. My company brings a lot of expats to London, and we will certainly never be using Savills for lettings again, and I recommend anyone looking in the neighborhood do so through another agency.
I can't speak highly enough about KFH and Peter West in particular. The rental office managed my flat for many years and when it came to selling it, Peter was on the ball, proactive and extremely efficient in getting the sale promptly across the finish line. Thanks for everything Peter!
I have worked with a number of agencies in the last 15 years, and KFH are by far the best. They are reliable, honest and have a great personal service. I live overseas and depend on them a great deal. Colin Gillibrand, in Lettings at the Belsize Park office, is fantastic. I would highly recommend him!
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.