What's not to like? Delicious gelato ???????? hand made cones. Yum
Do not rent a house managed by Savills Hampstead. We rented a large house in Hampstead village from Savills a year ago thinking they would be a competent and trustworthy agency to deal with. During our one year tenancy we went through among other things, a carbon monoxide leak due to negligent maintenance, a broken stove that went unfixed for two months, a broken shower that took more than a month to get fixed, a melted dryer, two weeks without hot water, and a home intrusion made possible by cheap window locks (this despite a burglary 6 months earlier). At every instance Savills property management and particularly our property manager Daniel treated us as tenants with zero concern for our comfort or safety, and often condescension when we reported material issues with our rental. It was clear on all occasions that their interest was in delaying and then patching over rather than fixing problems. We weren't compensated in any way for the myriad of discomforts we endured, and on leaving the property, along with many devious attempts to keep our deposit, Savills went as far as to try charging us for putting up carbon monoxide detectors to protect our family. This is not a one off occurrence as we have friends that had a very similar experience dealing with the team of Daniel, Jaunita, and Claudia. My company brings a lot of expats to London, and we will certainly never be using Savills for lettings again, and I recommend anyone looking in the neighborhood do so through another agency.
My family and I are in a lovely flat today only because Colin Gillibrand made the entire process an absolute cakewalk- he was thoroughly efficient, courteous, meticulous and exceptionally supportive every step of the way.
It was a very challenging and time sensitive project, which Colin took upon himself to make a success. He helped me with the paperwork, the fine print and even negotiated the moving date for us, and was always honest and transparent every step of the way.
Even with a small typo in the contract which others would have glossed over, he had it re made so it was an absolutely zero error process. Really a rockstar amongst his peers- and made us look at estate agents in a very different (positive!) light. Thank you.
I have worked with a number of agencies in the last 15 years, and KFH are by far the best. They are reliable, honest and have a great personal service. I live overseas and depend on them a great deal. Colin Gillibrand, in Lettings at the Belsize Park office, is fantastic. I would highly recommend him!
Looking to take advantage at every opportunity. Unable to do even the most basic due diligence on the property I rented and unwilling to take any blame in the process. Looking to charge me exorbitant fees to exit, just not the way to run a business.
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.
Poppy Archer and Orly Lehman provided a fantastic service for the sale of our house in Belsize Park in a certainly unpredictable market. Communication was excellent throughout the process and this professional team made sure the transaction went smoothly. All in all we are extremely pleased with the service provided and would highly recommend the team at Knight Frank Belsize Park.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.
Had a great experience and have gone onto my second year of renting from G&H. My agent was absolutely not pushy but found things that fit my needs and requirements. Going into my second year, he proactively checked to make things were in order. One of the better letting agents in the area. Recommend.