9th Sep 2026 (8 days ago)
1 star — Avoid if you want a letting agent that communicates and takes responsibility<br><br>Don’t leave a review until you have experienced their services as a tenant!<br><br>My experience with this letting agent has been exceptionally poor, and I would not recommend them.<br><br>The biggest issue has been the way problems are handled once something goes wrong. In my experience, communication has been unreliable, commitments have not been followed through, and I have repeatedly been left having to chase matters that should have been dealt with by the agent.<br><br>My dealings with Daniel White have been particularly disappointing. Meetings have been arranged and then not attended. I have been given assurances that were not followed through, and I have had to challenge information that I believe was inaccurate. The result is that I have had very little confidence in anything I have been told.<br><br>The agent has also handled harassment I have experienced within the building poorly. I have raised concerns about the behaviour I have been subjected to, but I have not felt that these concerns were taken seriously or dealt with appropriately. Rather than receiving clear communication, meaningful support or evidence of proactive action, I have been left feeling isolated and responsible for repeatedly chasing the matter myself.<br><br>A letting agent should take complaints about harassment seriously, respond promptly, keep tenants informed and take reasonable steps to address concerns—particularly where the behaviour affects a tenant’s safety, wellbeing or ability to live peacefully in their home. In my experience, that standard has not been met.<br><br>Most concerning has been the handling of essential maintenance. My boiler has been known to have serious problems for months. Their engineer has attended on multiple occasions attempting to fit parts, despite indicating that the boiler is too old to be realistically repaired. I have now been left without hot water for an extended period, yet the agent has still failed to take appropriate action.<br><br>This is not a minor inconvenience. Hot water is a basic necessity, and a letting agent should take an urgent and proactive approach when an essential service fails. Instead, I have experienced delays, excuses, missed meetings and repeated chasing.<br><br>What has been most frustrating is that I have made every effort to deal with these issues reasonably and through the proper channels. Unfortunately, the impression left is that problems are simply allowed to drag on until the tenant becomes exhausted from pursuing them.<br><br>A letting agent should provide professionalism, honesty, communication and accountability. Sadly, I have experienced very little of any of these.<br><br>If you are considering renting a property through this agent, I would strongly suggest you look very carefully at how they deal with existing tenants before committing yourself. Getting the keys is one thing; getting problems resolved afterwards is another.<br><br>Based entirely on my own experience, I would not use this letting agent again and I would not recommend them to prospective tenants.... Read more