Friendly from the start! I was very lucky to have dealt with the lovely Josh Brasil who from the first chat showed to me that he cared about me as a person and finding the best home for us. He kept in contact the whole way through, and actually listened to me. I've rented for a few years now and never had the pleasure of dealing with someone so invested in making sure I found the right property. If I need to rent again I will go straight to Lauristons! Thanks again Josh, you're a gem!
Really BAD service.
How they are still in business, is beyond me. Wimbledon deserves better.
**EDIT**: not a competitor review - just a victim of a rogue agency.
If you could provide Darren's number, I'm very happy to provide you with examples of the bad service your agency provides.
I have been dealing with KFH West Putney for the last 4-5 months as my transaction stretched due to issues up the chain however the service I received from Sam, Judy and team have been sterling...Sam showed us around and was very flexible to fit around around schedule....even on weekends. All queries were dealt with very promptly and diligently and brought to a conclusion. I would highly recommend the team for any of your property needs as they are professional as well as personally considerate...many thanks and all the best!!
Used to be a good agent, they just tarnished their reputation by supporting a project very detrimental to local residents -the Pergola on top of Putney Exchange which will be the worst nuisance-. The fact that theirs employees used their professional Putney address to pose as locals is very deceiving. Not sure they can be trusted anymore, shame.
Sophie and Oli in the East Putney lettings team have been absolutely fantastic throughout the entire process of renting our property. Their service has been faultless - extremely friendly personal approach, very efficient, and both went the extra mile to help us and make us feel happy and comfortable in our new home. Thank you! We would thoroughly recommend them.
We were looking to rent a flat and found Douglas & Gordon online. We put in an offer but never heard anything back! Not even an email to acknowledge or let us know what happened...
We arranged two viewings for 2 flats in the same building with Eleanor D. (Ellie) and I expressed interest; She said that she'll give me a call once she speaks to the property manager. The next day I emailed her with an offer and all the details we discussed and later on chased with a phone call to make sure she received it. She had received it and said will email me back shortly... It's been two weeks and still no contact/ reply from her what so ever and not returning my call! I find it highly unprofessional and rude really! Will never use them again and would definitely not recommend to anyone.
Rented a flat through the branch back in April, having previously just rented privately i was very impressed by Rohan , Amber and Joe's Pro-activeness, in the whole process getting everything ready for me to move in stress free, i cannot recommend this office enough. 10/10 top class London estate agents.
Donal Mac Suibhne
Great service from Joe! He helped end our house hunting nightmare by showing us three perfect properties well within the budget and location we were looking in! He also helped in all negotiations with the Landlord, as you might expect but not all Estate agents are there for tenants, they mostly work for the Landlords. We had a great experience and I would highly recommend Joe in particular. He listens well and is great at responding. We're now settled in our flat and very happy!
I would highly recommend the KFH Kingston branch if it’s your first time moving properties or even tenth. The quality of service I have received from Simon Jermak was impressing. I have not received so much help from any other estate agents, Simon made sure every small detail was handled professionally!
BE CAREFUL WITH THIS COMPANY!!!!
The do not follow the law at all, they are only concerned with getting money, not with the legalities of the lettings rules and regulations.
They have allowed one of the titleholders to let a property even though it is illegal to let a property in England without the consent of both (or all) titleholders.
Upon bringing this to light with them they have only backed up there client and have prohibited any communication past or current , even happily aided their employing titleholder in holding possessions stored in the loft to ransom!
All the while insisting that they are legally bound to there "client" based on this illegal initial employment.
Steer clear if you want to avoid certain trouble!
5 stars experience in London. Kind and polite staff(thank you Theodor!!!) and wonderful room.Cheap and chic
Disgrace of a hotel, dirty sheets, dirty bathroom. In dire need of a revamp. Rude staff.
Lack of care all round.
Politely asked for a refund for which I was told I would be called back, I had to call back two days later.