essica from Foxtons was very helpful in choosing the apartment. She was efficient and quick in responding and hiring. We are very happy with the service. Congratulations Foxtons.
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
Very professional. Gaby was very responsive and helpful in the purchase of our flat. We were able to get answers quickly to our questions. Communication was smooth. She made sure we could gain access to the flat, when needed. Gaby was on top of the process, and was definitely a plus to get things going.
very disappointing service from the start to the end. Lack of communication and when they contact you they dont track any of your issues so you have to repeat over and over again what is the issue. Wasted so much time and money with this agency!
Claire has been an incredible help. Not only did she find me a great apartment, but she made sure I was able to move in as quickly as possible. Thank you, Claire!
The "service" received from Chestertons Hyde Park office is literally so bad it cannot conceivably be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African sales manager Dylan James turned up at my house and literally tried to kick my front door in. My teenage daughter was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called me and threated to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted.
This firm is arrogant, dishonest, and inefficient.
I’ve been working with this agency for the last 3y and I can only say very positive things about them : professional, reactive, knowledgeable, and more importantly very friendly. Special mention for Melodie who has been the main reason of this great experience : hard worker, helpful, reactive, and very nice person to interact with. Thanks a lot!
The worst experience ever! Be prepared to involve your lawyers before signing anything with them. They are the worst authorized delinquents! Incompetents and thieves! They only do their interests! I strongly discourage everyone to cross their door.
Lucy Potter had help us tremendously in finding and buying our house. She is very positive, supportive and had helped us in finalising the transaction in a short period of time, having a close contact with us and the seller. Thank you very much for your help. Monica & Mircea
I have known and dealt with Stephen Fairfax for quite a few years now and am happy to say that whenever I requested his opinion, I got it straight, without dressing… for want of a better word…
Due to this, I was happy to introduce friends to Knight Frank Hyde Park who have since entrusted the sale of their flats to Stephen's Hyde Park office.
I have also been introduced to the letting office and got another acquaintance to use your letting department who are currently letting their flat in Maitland Court.
Stephen also introduced me to Knight Frank Finance LLP where Andrew Mansourov is organising a mortgage for me at this moment.
A good, efficient and professional team I'm happy to continue working with and to continue introducing friends to.