We had a perfect time talking and going through every steps for renting a flat in London. Our first ever, and Sian was helpful and kind all the time she had to explain everything to us. A perfect renting agency!
342 days ago
Regent never stops to amaze me, obviously with its poor degree of empathy towards the renters and an equally poor management. The agency seriously needs an overhaul. Let me detail in brief what I've been experiencing over the last 18 months since I rented from this awful agency:
1. First night of agreement - The lock on the door to the porch (ground floor flat) is found broken. A new guy, in a new city didn't have many options to explore at 1 AM in the night except calling for a locksmith to feel secure. To my amusement, the building manager from Regent blamed me for the broken lock, only to be shamed by her fellow agent who admitted to the lock being broken even before I moved in. I had to cough up 250 bucks to pay in part for the repair. Next,
2. 6 months into the letting agreement, I'm informed of a new utility bill - Welcome Energy which I suppose is a scam (they tweak their billing systems as per instructions received from building management - partners in crime & extorting money from poor renters). When I ask for access to only view the meter ton track my usage, I'm told it is not possible and I'll have to believe their word of mouth (both Regent and WE). Upon much insistence, WE sends me some shabby excel with readings. But who can certify it? More horror - this utility company has tweaked the billing system on request of a building management company to charge the renters twice for standing charge. Having emailed/phoned Regent innumerable times, but they don't bother.
3. Lock bolts left behind on the washing machine - Due to lock bolts still sitting (new machine) and not removed by the maintenance staff of Regent, the machine would vibrate violently, jump around to our horror. When the Regent staff visit to check on the machine, they were more than incompetent to figure out the root cause of the issue. The problem finally got solved when the manufacturer came in to check for the issue.
With a few months to go on the tenancy, I'm not sure what next awaits me. However, it is my sincere request to all the potential renters to please step forward with outmost regards for your money when getting into an agreement with this agency. I can only warn you and you must learn from my experience. They are bunch of inexperienced agents unfortunately with a license to operate. Legal/concerned authorities should take note of this and audit them immediately.
249 days ago