Carlo Crismann was our letting agent and we had a GREAT experience with him. He listened to what was important to us and took his time to show us various places. The more we saw the better the places aligned to our needs (without us even fully realizing what they were) as he understood what we were looking for by seeing our responses in each place. Carlo is both professional and personable and we'd highly recommend working with him and would again in the future!
Tim van Nispen
Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.
Amazing service from Sinton Andrews throughout the sale and purchase of our properties! Extremely professional, we were in great hands from the word go. Can't recommend them enough. Thank you Adam and team for an outstanding result. S & I Thompson, Ealing.
I I Ealing
Sinton Andrew acted as dual agent on a property we were selling. We sold the property through the other agent, sale was going through smoothly, Sinton Andrew proactively engaged the buyers and got them to buy one of theirs instead, hence we lost the buyer long into the process. They don't understand the concept of putting the client first and will act underhand to secure a sale. Extremely unprofessional, lack integrity, it's this kind of behaviour that gives estate agents a bad name.
James Matthews was so good when we sold my mother's flat that we went back to him and Whitman & Co when we had another difficult property to sell. Exceptionally good and knowledgeable, they deserve their reputation as the best Estate Agent in Chiswick.
In the process of renting a house with Whitman & Co - it's been a nightmare dealing with the estate agent. Perfect house, and we're excited to move in, however Whitman & Co are unprofessional, very fraught in their communication in the sense that one person says one thing and another will say another thing, and overall very difficult to get a hold of. I call and ask for a callback, only to call back 45 mins later and be told that person has gone to lunch - very poor ethic. Only giving 2 stars as the house is great, other than that they are unable to do their job professionally.
Excellent service from valuation to sale from Ray and team! Ray had a good perspective on the market, our target buyer and positioning the sale AND he even kept an eye on the property when I wasn’t there!
Extremely shady and can't be trusted. Scammed me out of £ 5000.
I've had a really good experience working with the team, my apartment sale took double the usual amount of time to complete due to a number of obstacles. The team always had a can do attitude and communication was always top notch. Big thanks Shoyab, Ranjeev, and Nebras for helping getting my sale over the line.
Smooth-ish process, however communication was sometimes lacking. This could be due to a few complications with the selling process, however there were multiple times where we didn't know exactly who at Thorgills was looking after our sale! All in all it was a 5/10 process, nothing too awful but nothing fantastic to shout about.
Very good agency with responsibility and they handle organization with the rented flat immediately if it is necessary. I would like to say thank you especially for Shaz, who is always here to help us in any query. I am happy with our home and with RSK who looks after us well.
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.