I wish to personally thank Simon Turner at Daniels Estate Agents in Sudbury branch for selling my property recently. Simon was highly professional, especially as my property was at the top of the long chain. Simon was calm and always kept us all in the loop to ensure that all parties were aligned to work together to exchange and complete. I was very happy to witness Simon taking the lead on certain outstanding points that required individuals or solictors attention to be resioved, without asking Simon to do so. I would highly recommend using Daniels Estate Agents and Simon Turner again, if I was selling or buying a property.
We used Daniels to sell our property last year and they were amazing. John Buckley in particular kept us sane throughout the process as we had a particularly difficult buyer. They were always approachable and went the extra mile in order to help us. Even at weekends they were with us supporting us throughout the process. We would not have sold without John in particular and we are grateful. I would always recommend Daniels without fail. We have used several others in the Harrow area but none even come close in terms of commitment and drive to sell at the right price.
After a few challenging and unpleasant experiences with other estate agents, dealing with Whitman & Co was on a completely different level. Andrew was honest, straightforward and supportive during the whole process, which proved to be quite frustrating.
Next time I need an estate agent, I know where I'll be going.
Thank you so much for the top quality service.
In the process of renting a house with Whitman & Co - it's been a nightmare dealing with the estate agent. Perfect house, and we're excited to move in, however Whitman & Co are unprofessional, very fraught in their communication in the sense that one person says one thing and another will say another thing, and overall very difficult to get a hold of. I call and ask for a callback, only to call back 45 mins later and be told that person has gone to lunch - very poor ethic. Only giving 2 stars as the house is great, other than that they are unable to do their job professionally.
I would like to thank go view team specially Jesal. He has been very helpful and professional. Jesal has been helping me over the last few months to find my perfect home. His work ethics, punctuality and willingness to go above and beyond is probably the best I've seen.
Yesterday I got in touch with this agent to arrange a viewing in a property in Ealing, W5. viewing was with Rebecca McCarthy. I run into the rush hour Hanger Lane traffic and was delayed a few minutes, I attempted calling the offices to notify of the situation after several attempts to an number that was on VM. Finally I got through to them 10 minutes before I arrived for my 6pm appointment.
I was caught up in at least 1 hour traffic to do this viewing.
Rebecca McCarthy a supposed lettings negotiator has left the property without notifying me that she was leaving after I had contacted her office of my delay. I had wasted 1 hour in traffic to turn up to this viewing and the agent had just disappeared!
zero effort by this agent and zero communication!
a time waster at best and that property was empty, such a big effort from the agent and If I was the landlord of 8 Westbury Road, W5 I should look to instruct an agent that bothers at least and not one that disappears from viewings!
Richard Tann has been very friendly and fast in helping us with our move and negotiating the terms with the Landlord,
I'm glad every aspect worked out smoothly.
Orchards of London (Acton branch) has been consistently unprofessional in our experience. It has been a one sided interaction with replies to emails that are generally requests from their side whereas emails from us have been largely unanswered. Our issue started the day we moved in. There were errors with the contract and paperwork and despite promises from their side, the house was not cleaned up when we moved in. This week, they requested that I stay in the house for a viewing and then did not show up or bother to cancel the appointment with a total disregard for our time and schedule. There was no explaination provided and our email was disregarded. Today, they wanted to co me over and booked a viewing. They also requested that they take the only pair of keys I have (since my partner is travelling) with them to make a copy and promised to return it by 18:00 which did not occur and all the phone numbers that I have are going straight to voice mail. So its Friday evening, I would like to go out and I am stranded for the entire weekend.
Additionally, while my emails have been ignored I received a check-out notice with a fee for £234 for a check out inspection and a fee for £500 for the contract (already paid on moving in) which are numbers that we haven’t encountered in our eight years of renting various apartments across London.
We do not appreciate this behaviour from unprofessional and inconsiderate individuals and strongly take offense to being treated in this manner despite being paying customers.
7 Station Parade, Uxbridge Road, Ealing Common, London
Richard from Orchards is friendly and very efficient. He explained things clearly when we had questions about the property, and kept us informed throughout the process with regular updates. Thank you, Richard!
I have dealt with the Acton Branch for years. They used to be great. The whole company.
But times have changed, I guess.
Based on recent events when I found my property online (without my consent) or when I was conned to sign a contract which was undesirable from both parties (me, the landlord and also the tenant), I would say, avoid them if you can. They have cost me a great deal of money and time.