Excellent service from Knight Frank’s Richmond office. I was helping a friend who is partially sighted move from Barnes to Richmond. We found a beautiful flat that Knight Frank were selling. Their staff could not have been more professional and were particularly helpful in dealing with my friend who’s sight is sufficiently bad that she can’t read any correspondence. Particular praise for Jordanna Mancina who went well beyond the call of duty to ensure the purchase went through without any hitches. If I ever sell in Richmond, I certainly intend to instruct Knight Frank.
3 days ago
Beware and avoid at all costs or say bye to your deposit and nerves!
These people are systematically there to rip off tenants during and after tenancy.
Smiley and friendly Vinoath (who is the only professional person) will be quick and efficient in finding you a flat and getting the move in done.
Then the nightmare starts with Natalie and Joanne, who will do anything to blame the customer as opposed to help.
The worst is the check-out when Pritesh and team will do anything to get your money/deposit. The company representative told us that rarely do they such a flat in such tidy and clean condition returned as we did. And 3 weeks later we receive a request by Pritesh to pay 400 GBP for 'hooks' on the wall that had been there at move in and a mosquito found in a sink etc after us having done general cleaning. I have copied below the original "deduction sheet" below so you see 1st hand how they work. When asked for invoices for the work done for the 'deductions' they can't present anything, but instead of ever admitting faults on their side will go into e-mail ping pongs with you and your only way out with them is to sue them which we will do ! Good luck to anyone dealing with them!
x2 screw holes by curtain rail
Page 13, Point 6
x2 filled in holes to LHS wall
Page 13, point 7
1x fuilled in hole to LL back RHS corner above plug socket
Page 13 Point 7
x2 lights not working
Page 13 point 8
Stain visible beneath window
Page 15 point 11
x 1 not working
Page 15 point 12
Heavy grey paint mark present
Page 15 point 13
Lightly stained sink RFC
Page 17 point 16
Dishwasher smeary to back RFC and tape to top LHS of door
Page 19 point 18
Worktop sink - dead insects present
Page 19 point 19
Extractor fan - grease to filters RFC
Page 19 point 20
Walls - x 2 brass picture hooks and x1 nail
Page 22 point 23
67 days ago