Fantastic customer support. Would highly recommend Major estate agents harrow, They are so kind, efficient and professional. I would like to thank Mr DINESH SHONCHHATRA for excellent mortgage service. I highly recommend his services to anyone looking for mortgage. Many thanks
I would not recommend Major Estates to anyone as they are a firm of unproffessionals who will put your lives at risk by sending tradesmen which are not corgi registred and not qualified to carry out works.
All they are interested in is your money and ripping you off they are unhelpful my advise to anyone dont use them
Must say if it was not for lords I would not have a roof under me now. Been with them for 8 years now the best estate agents I have had had 4 houses in the 8 years and lords have helped me with all movements and everything. All I have to say is 5 star
I would strongly recommend staying as far away from this letting agency as physically possible.
Very nice in the beginning but as soon as they actually have to do anything the service goes dramatically downhill.
Absolutely no management structure as far as I can tell and they won't tell you whose in charge (I presume so it's difficult to make a complaint!)
Two years of broken promises and failure to deliver half of what was expected of them (including our rent on several occasions!!) we took legal advice and finally managed to get them to agree to end our relationship.
Well, that was almost a month ago and do you think I can get anyone to send us back the documentation promised to us that finally puts in writing this split?? No!
Diabolical in almost every respect. DO NOT USE.
Great company with a hardworking team. I enjoyed the one-week work experience there. i would recommend it to friends, family or any one who wants to rent a property.
I confirmed a viewing. But on the day of the viewing, I could never get through to the agency, they wouldn't answer my call so I didn't know whether the viewing was actually confirmed. And since we couldn't get a hold of this agency at all, we weren't sure where the property truly was as the address they gave us didn't match with maps or anything. We waiting around and the agent didn't show up. Wasted time, petrol and a potential offer. HORRIBLE EXPERIENCE!!!
Excellent communication. Adam O'leary from the Twickenham branch was particularly conducive and had such a polite demeanour, I felt the purchase of the studio flat was in good hands.
He followed up Solicitors and Vendors for me and was extremely helpful in getting answers to my queries. He allayed my worries and was key in pushing the sale through before stamp duty hikes came into force this April. Post completion, Adam remained instrumental, allowing me direct communication with the seller.
How they have 4.8 is beyond me. Dreadful experience of Oliver this afternoon. I wasn’t even doing business with him, he parked so I could barely get out of my drive, which actually is incidental now, as it was his response I found appalling, rude, patronising,sarcastic. Bad representative of your already, let’s be honest, not loved brand.
Laurels provided an excellent service from day one. We had been on the market with another very well known agent for some time, we approached Laurel's and they sold our house within a couple of weeks first viewing at a price we were very happy with. Robert and Liam go the extra mile and give a great service. Excellent!
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
We have been assisted throughout all the process by Ms Lucy Fox from St Margarets. Really outstanding service, always looking for the proper balance between the parties to make things flow in a timely manner. Highly recommended.
Overall it was a good experience renting with this office, and the process felt straightforward enough. I’ve dropped one star due to a few technical issues (repeats) when signing docs. Cheers