We started looking for a property a few months ago and worked with Sophie at KFH. She wasn't the only agent we worked with but Sophie seemed to quickly figure out what we were looking for. Where we needed to be more proactive with other agents, Sophie would came back to us with potential properties... and here we are today completing on a purchase. Further, Sophie was also present and supportive throughout the purchase process, which was stressful due to the short timescale in which our transaction had to take place. Thanks for all your help.
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
Paul, Kirsten and Maisie were excellent in their proactivity throughout the process. I was a buyer in the chain below their sale and they found my vendor a property very quickly, progressed it very quickly and helped negotiate a completion that suited everyone. I was very demanding throughout and they took my calls and responded to my persistent emails instantly. I would 100% sell and buy through them if I lived in Orpington.
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
Amazing service from the team. Scott and Piara are always happy to help and have made being a landlord easy and stress free. Thank you so much for your on going efforts!
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
There's a lot of discussion at the moment about letting agents fees being too high. The last budget proposed legislation to counter what some letting agents charge for what amounts to a bit of photocopying. Langford russell earned every single penny of my tenancy fee.
I am a 'problem' tenant. I'm in good full time employment, I have never missed a payment of rent, but I have had bad credit in the past. I saw a lovely property with LR and had to move quickly to secure a deal with a rent reduction - two weeks to agree the tenancy and move! We all like a challenge, don't we?
I Put down a holding deposit. Thought I'd log on and check my credit file...DISASTER! A CCJ I knew nothing about, served to my old address. Very many phone calls and a few more grey hairs later, all sorted. I'm writing this on my second morning in my new house.
I genuinely feel LR did the absolute best they could for me. Staff were always professional, phoned me when they said they would, did a lot of intervention for me with the credit agency and I *always* felt they were on my side.
A few minor quibbles (having to pay end of tenancy cleaning fee at the start of tenancy seems a bit off, but by the time I handed over the cash, I was so relieved to have the property I wanted, I was past caring.) It has been a very stressful couple of weeks, but I am delighted with LR and hope to be very happy in our new home.
Worst letting agency in Bromley, Staff are rude, they assume that everyone is poor but i am way richer than all these poor people prentending to be rich at this letting agency. Horrible service do not use them ! they are fakers !