This was our first property purchase in the UK. We've dealt with lots of different agencies throughout the process, but Foxtons was the only agency where our specific search criteria were actually understood. Alex Jones and Noah Morrison, the agents we communicated with, were both incredibly helpful and taught us a lot about buying a property in the UK - whereas lots of other agencies seemed somewhat standoffish and almost annoyed by our lack of knowledge of the property market. Nathan White, who managed most, if not all, of the subsequent communication during the purchase, did a great job of keeping us and our solicitors on track and went above and beyond by helping us deal with all the formalities of the process. Based on our experience, I would definitely recommend Foxtons to anybody considering a first-time purchase.
19 days ago
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.
1705 days ago