We bought our house on the Mapesbury estate through Cameron Stiff twenty years ago and have just sold it with them again. Stephen McNicholas was instrumental in smoothing out all the bumps in the selling process and provided both a steady hand and attentive service throughout. Would highly recommend them.
Guy turned up and announced there had been 'a mistake' and were only out a mere £1500 a year. The price difference wasn't the issue. We'd been in contact with the agent twice today and nothing had been mentioned at the time. I don't think this is reflective of someone I'd trust.
We recently rented through the Greene & Co West Hampstead branch and the entire process was pretty effortless. In particular, or agent Josh went above and beyond to ensure our move in went smoothly!
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
Big thank you to Bianca, Maria and Charlotte. I have been using KFH for 5+ years and each time I am impressed with the excellent service. Highly reccomend.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
David, Alex and the rest of the staff did a great job handling the sale of our flat. In a slow market they guided a difficult sale through to completion and kept everyone - ourselves, the buyers and the solicitors - happy and moving forward. A real pleasure to have dealt with them.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We had a really positive experience with Paramount properties. Our agent, Adam, was very organised and arranged a viewing at a time suitable to us. He was very knowledgeable about the features of the house and he didn’t ‘push the sale’ too hard. The flat was great so we knew we wanted it! The tenancy agreement process was swift and efficient, and we were able to move just a couple of weeks later!
Had a great experience with Paramount after trying several other estate agents in NW London. It was very apparent that they genuinely cared and made the whole process very straightforward.
Special thanks to Chloe and Jason who helped us secure a great property and were on hand to answer our queries at all times of the day/night.
We would recommend Paramount to anyone looking to let, our experience was wholly positive.
Matt & Lucy
We dealt with a lot of estate agents when searching for a property to let and cannot stress enough the great service that Foxtons, and esepecially Yann Rogue, provided to us. Always with a friendly face, he was very knowledgable of the area, as well as each property, and walked us first-time letters through the process. It was a pleasure working with him.
Ben & Alex
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.