K k
1

Unfortunately, my experience with Hamptons was extremely disappointing. I appointed them three times over the past four years — twice to sell my property and once to let it — and on all three occasions they failed to find a suitable buyer or tenant.<br><br>When I appointed them to let my property, one of their staff members attended a viewing with a prospective tenant. The gentleman did not appear to be working and was asking for a discount on the rent. After locking up the flat, I noticed the prospective tenant and the Hamptons staff member whispering in the hallway and then becoming silent as I approached. I found the situation quite unsettling and it gave me very little confidence about renting my property to this individual.<br><br>More recently, I instructed Hamptons to sell the property again before ultimately deciding to move to another agent. I was disappointed that their junior staff carried out viewings without informing me of the prospective buyer's name beforehand. On one occasion, I discovered through my own investigation that a woman who had already viewed my property twice through Savills was now attempting to view it for a second time through Hamptons. She had not disclosed to Hamptons that she had already viewed the property, and she was not in a position to purchase as her own property was not even on the market. She subsequently visited the property several times, which I felt was an unnecessary waste of everyone's time. Providing me with the prospective buyer's name in advance could potentially have avoided this situation.<br><br>Hamptons eventually found a buyer, but the offer was below the amount I had originally paid for the property. I felt that this was another waste of time, particularly as I was encouraged to consider accepting the offer. Fortunately, I declined.<br><br>The final communication from the director was particularly disappointing. I was told that Hamptons were the only people who could sell my flat and that I was making a mistake by leaving them. This was after three months of marketing, during which there had been very few viewings and no credible offers.<br><br>Needless to say, I decided to change agents. Within just one week of going back onto the market with another estate agent, I received a strong offer — and ultimately achieved the best possible price, reflecting what my property was genuinely worth.<br><br>This experience has made me very sceptical of high-street estate agents. My advice would be to do your research carefully and choose an agent who is transparent, realistic, communicative and genuinely focused on achieving the right result for you.... Read more
12th Aug 2026 (5 weeks ago)