27th Jan 2026 (16 days ago)
SHORT VERSION:
I would not recommend this agency! We felt poorly represented throughout the sale and when I raised legitimate concerns, Dan told me “he is getting frustrated” and later used my personal circumstances to say that I was “emotional or mistaken”, a remark I found highly inappropriate and borderline discriminatory. Buyers’ requests were regularly prioritised over ours, alternative interest was mishandled and even someone with a personal connection to the buyers was allowed to conduct a second viewing and remained in our group chat until the very end. Don’t be misled by the 5-star reviews (many appear to be from buyers, who naturally have a very different experience) — choose an agent who is professional, respectful and genuinely focused on their sellers’ best interests.
DETAILED VERSION:
Throughout the transaction we consistently felt poorly represented. Dan initially comes across as relaxed, calm and trustworthy, and we chose to use him because we genuinely like to support local independent businesses but on this occasion, we made a huge mistake. This became clear the moment I raised concerns, at which point his responses became defensive, dismissive, and unprofessional. Whenever I raised issues, they were met with defensiveness rather than acknowledgement. At one point Dan told me he was “getting frustrated,” and later used my personal circumstances to suggest I was being “emotional or mistaken” — a remark I found highly unprofessional and borderline discriminatory, given I am a woman raising valid issues in a professional context. Being told this in connection to my personal situation felt deeply dismissive, carried a sexist and gendered undertone and was highly unprofessional.
On top of that, no proper complaints process was offered, instead I was effectively told to take the matter to the Property Ombudsman if they “felt it had any substance.”
There were several moments where buyers’ needs seemed to be prioritised over ours. Their requests were pushed through urgently, while our concerns or instructions met resistance. A viewing that could have led to an alternative offer was mishandled and information was disclosed to the other party that caused them to withdraw despite my explicit instruction to proceed.
There was also a clear conflict of interest dynamic that was never addressed properly. One of Dan’s employees, who had a personal connection to the buyers, was allowed to conduct a viewing for them and even after I raised concerns about this conflict, she continued to remain in our group chat throughout the process. This did not give us confidence that our interests were being prioritised.
When I raised further concerns, no proper complaints process was offered at any point. Instead, I was effectively told to take the matter to the Property Ombudsman if he “felt it had any substance,” which speaks volumes about how client concerns are handled.
In the end, any agent can sell a property and many local agents will do so professionally for 1%. The difference is how clients are treated. Based on my experience, I would recommend choosing an agent who acts impartially and respects their sellers throughout the entire process.... Read more