Chartwell have managed my property for the last eight years and have been excellent, being an ARLA agent I know they have a strict code of conduct and are current with the latest legislation .
Avoid, Avoid, Avoid
I found the staff and owner at this agency, except for Anthony, to be quite rude and unprofessional in the way they handle the business of letting properties.
Keith Walters is a rather pompous character, who comes across as poorly informed, quite ill-mannered, extremely rude and very disorganised.
During the viewing, he was completely ignorant of which property was actually available to rent. Once applications were made and deposit and reference checks were paid for, there was no communication from them on how matters were progressing even though a holding deposit was made right at the start.
In the end, I made it quite clear how unimpressed I was by the poor quality of their service, and they had to make a complete refund of all the costs. This last at least was done with no issues.
Theirs is by no means a decent service and should be avoided at all costs.
I am so glad i chose to use mann gravesend to rent a property.
Katie dealt with me for the whole process and it was painless
She maintained a professional attitude throughout and i cannot reccomend her enough if you too are looking to rent a property in the local area.
Their customer service is top notch
Danger! Danger! Danger!
Was recently asked to leave property after given a section 21.when I called the office one of the staff laughed at me down the phone!!
Please do not use the disgraceful agents. I lost half my deposit cos of excuses. If you have read this the and are still not sure look at other reviews, the more times they use section 21 the more money they make, any estate agent will tell you that’s what they do
Think about it, once your in the property they don’t earn any money so if they use section21 on you you have no choice but to leave and they can start the rip off program again
Your company is a disgrace and I will do what ever it takes to convince this community to stay clear of your awful company and awful disgraceful staff
We sold our home recently through Knight Frank in Sevenoaks. All the members of the team we dealt with were polite and professional and provided an efficient service from the office staff to the viewing assistants . The sale was protracted over 7 months because of problems further down the chain, but throughout the process we had a consistent single point of contact and support from the team and we were informed when staff were on holiday to help manage expectations. I could not recommend Knight Frank at Sevenoaks more highly, especially if you have an' out of the ordinary' property to sell.
Our overall experience with Knight Frank was positive. They were professional and diligent. The post viewing feedback was provided promptly. However, we felt the initial guide price was too high.
George and the team were easily contactable, responsive and always pleasant.
We would recommend Knight Frank.
Tony and the team at Hunters made our sale and purchase easy and straightforward. They were helpful and informative throughout the whole process, I would strongly recommend them!
A Google User
They were supposed to call me back to confirm the floor the property was on but they didn't... They refused to book a viewing specifically for me. Told me to tag along to an already arranged one for the next day at 14.30. They took my number to call if I didn't show. I travelled from London in order to view the property and at 14.30 there was nobody there... No calls and nothing... On my way back to the station at 14.50 I bumped into the agent with the other potential buyers. He said the viewing had been scheduled for 14.45... He then could not open the flat. He had the wrong keys and had to go back to the office to swap... He ordered us to wait for him 3 floors down... Never seen anything as disorganised, unprofessional and rude. It was my mistake to call back and arrange the viewing when they didn't in spite of saying they would. I have learnt a lesson here. I would not trust these people with a matter as serious as buying property apart from the fact that I will not allow estate agents to treat me with such rudeness again.
Amazing team. I bought my flat through them. Really efficient and professional.
Connor was really helpful.
Rude and unprofessional! Went in to enquire about a home, firstly the guy seemed clueless and then I was cut short for the sales agent to say hello to a friend - Ill take my business elsewhere thank you!