Clare and Richard were great to deal with went above and beyond in providing a service that I have never had from an estate agent before. Always got back to you when they said they would. If I were to move again i wouldn't hesitate in contacting them
10th Mar 2022 (9 weeks ago)
AN ABSOLUTE MUST if you are looking for an estate agent in the Purbeck area.
From our very first phone call it was clear that Richard and Claire offer a service that is far above and beyond any other estate agency in the area.
Richard came to value our property within a week of our phone call. He was very professional, well prepped and had an extensive knowledge of our area. He had none of the sleaze or smarminess we experienced with other estate agents who also valued our property.
His valuation was realistic and at a price we agreed together and one that meant our house was sold at the asking price. After our initial meeting, our house was on the market within a week and sold within 6 weeks.
From that point on, we had constant updates from Claire. Who I can honestly say, is one of the most competent, diligent, hardworking and down to earth people who I have ever dealt with. It was as if we had become an extended part of her family and she made us feel cared for throughout our whole experience.
She phoned us on a weekly basis to update us before we sold. She talked us through each and every step of the whole process and gave us contacts for solicitors, removals and even the local handyman to fix a missing tile on our roof.
She then showed what an amazing work ethic she had after we sold.
The solicitors we had to deal with in order to complete our chain were the most difficult part of the process. Without Claire there is no chance that our sale would have been completed. Claire went above and beyond, she dealt with all the other estate agents in the chain, she spoke to the solicitors personally and when they didn't respond she spoke to their superiors and even got to the company director at one point.
My wife and I have always considered good will to be the biggest and most important quality of any person in their job! Without doubt, the good will Claire showed us, with the amount of hours she put into our move, was like none we have ever experienced before and it is unlikely we will see again.
Even on completion day, Claire was constantly on the end of the phone, hurrying and hastling the solicitors and other estate agents to get the deal done.
We can not recommend her, Richard and Meyers of Wool highly enough. There were NO NEGATIVES about their service at all and they made our experience of moving house so much better because of their hard work and INCREDIBLE GOOD WILL.
If we were to move again (We have no intention of that, as they also helped us to find the perfect house) They would be the first and only people we would go to.
If you have got to the end of this review, then there is no need to look any further as my wife and I can 100% guarantee that you won't be disappointed if you choose Richard and Claire to look after your house move.
All the best on your moving house experience.
5th Mar 2022 (10 weeks ago)