I first met Carolyn at Oakley in August 2018 when my offer on a house was accepted. We exchanged in December 2018. Throughout that time Carolyn was incredibly professional, working hard to progress the sale, and overcome circumstances outside of her control. Carolyn is pragmatic, gets things done and friendly. I have been grateful for her hard work.
881 days ago
It cost over £500 in fees to rent a one bedroom flat with my wife through Oakley in Lewes. We were charged double as a couple but received one tenancy agreement and one set of keys. We spent about 6 months at the property and our total contact time with the agents was probably less than half an hour. They didn’t manage the property, so as soon as the contract was signed they were no longer interested. They used an external company for referencing and another company for the inventory. They charged a £50 “checking out fee” to leave the property, which pays for someone from another company to come and tick a few boxes. This really got me thinking about what the agents actually did for us, apart from a 5 minute viewing, then acting as a middleman and passing on the charges to the tenant. Shortly after leaving the property the government announced they would ban tenant fees outright. I’m not surprised as I think these fees really took the biscuit. We now rent privately.
UPDATE: Thanks for your response below, however my review was not questioning whether your fees are clear or not, it was pointing out that after using your service I do not feel I got good value for money at all. It’s no wonder the government are clamping down on this. I’m not sure when a checking out fee became “industry standard” as this was a first for me in 10 years of renting in the area. My previous agent was much cheaper, didn’t charge double for couples or a check out fee and provided a far better service. I'm sure the readers can decide whether approx £500 fees for 6 months in a flat sounds like a good deal. Personally, I think it's money for old rope.
1274 days ago