I'm never one to complain, but I feel obliged to help others avoid the same experience I had. So yeah, to echo the most recent google reviews, Boydens Colchester are absolutely terrible. Definitely avoid.
The landlord told me 3 days prior to my moving in that due to an infestation he had to fumigate the property. The property was vacant for two months, and I'd accepted it over one month prior. Why this was found last minute is beyond me. He advised that I would not be able to move in at my required date, but made no comment as to when the move in date would then be. He has made no effort to contact myself or boydens since then.
I acknowledge the above is the landlords fault, but Boydens were equally incompetent. It's concerning that they hadn't flagged the problem at the previous tenants check out, nor at the inventory check that I paid for. They didn't answer my calls. I also found certain staff to be rude and unpleasant. Given the hours and hundreds of £s I spent on moving/movers, viewing appointments, etc only to have to cancel last minute, I expected more empathy. No apology, no offer to waive/discount fees, nothing. I ultimately just went with a different property at with a different estate agent.
In summary, absolutely awful. I'm sorry but I've never had an experience like it. I couldn't be more vocal about staying away from them.
P.S. In response to Boydens' reply - Yes, I have used a different name. Also, the landlord did not cancel the tenancy, I did; The landlord simply said I cant move in on the date agreed, and literally made no further contact. It says alot about yourselves this wasn't spotted during the check out for the last tenant, or even the inventory. They say the month's rent has been refunded, but It's not in my account - I'll acknowledge it may just be a case of the payment clearing. However I am *still* awaiting a refund of my application and inventory fees to be confirmed. I'll add the lettings manager (this may well be the author of the google review response) was initially very hesitant to refund the months rent, and insisted I wait for a response from the landlord that never came, despite having waited two days already - I had to end up speaking to someone else.
815 days ago