8th Mar 2024 (21 days ago)
I had the worst experience with Boydens letting arm of the business, avoid at all costs if you value not losing sleep.
The house I rented was sub-standard as corners had been cut in its refurbishment, which meant endless visits from contractors to resolve the issues. The monthly rental cost was also quite dear for a tiny terraced house, with an out of touch landlord based overseas.
To detail the attic water tank leaked, the shower leaked into the kitchen ceiling as the shower tray hadn’t been sealed properly, the sink/kitchen worktops also hadn’t been sealed properly meaning a brief shutdown of half the house’s electricity due to water getting into the switches behind the worktops. To top that all the house was a mould haven, so much mould in various places, that it was genuinely a health concern.
At the end of the tenancy after all these issues, as well as little compassion or empathy from Boydens, they tried to charge an extortionate amount of extra charges on the zero deposit scheme.
To cut a long story short, most of the charges were dropped after I challenged them as they hadn’t done the end of tenancy checks properly and/or were trying it on. As for the cleaning charge, we came to an agreement where a third of their initial demand was paid, which seemed fair enough for the small amount of cleaning that remained.
This situation happened over the course of a one-year tenancy which ended just over a year ago, they may have improved since but be wary. I’ve since had a much better experience with a different, more competent estate agent.... Read more