Just a quick note to thank you and all your colleagues for the successful sale of our little cottage to Mr & Mrs Merrell. I know they are delighted.
Thank you also for managing the letting of the property over the past few years. Your company provided a very professional, courteous and efficient service.
8th Feb 2019 (2 years ago)
Extremely poor effort by Tracy Mitchell, she made my first ever house viewing a huge disappointment.
Unknown to me, by the time of my viewing, they'd already had offers above the asking price of the flat I was viewing, and because of this, Tracy could not care less.
I had a list of questions prepared and her answers were 'not sure', 'i don't know', etc, which was an extremely poor effort on her behalf, she didn't even bother to perhaps phone the office to find out, or even suggest she would find out herself. She stood in the same place, reading from a sheet of paper, and did not seem to care at all. She was rude and blunt, and was frankly useless. We even felt pressured to leave. I left feeling very deflated, only for the estate agents to ring me the following day and actually answer my questions.
It was just an all-round bad experience, and I won't be having viewings with Tracy again if I have to use Cheffins once more.
As a first time buyer, I was extremely excited, and Tracy just dampened this mood and made me feel very disheartened and more of a burden to them! I would avoid this lady conducting your viewings if you can!
19th Sep 2021 (11 weeks ago)