The sales team were brilliant. Knowledgeable and so friendly, they made the process easy and took time to make sure everything was clear for me. They kept me informed every step of the way and answered any questions I had. Highly recommended!
482 days ago
WARNING TO STUDENTS
Back in July 2019, we took our complaint about Jackson & Co's unprofessional practices to The Property Ombudsman who found in our favour, resulting in the return of our deposit in full plus a small amount of compensation.
To cut a long story extremely short, two university students paid a deposit and fees to secure a rental property. Three months later they discovered that Jackson & Co had surreptitiously swapped the property that had been agreed upon for another property within the same block - one that they had neither expressed interest in nor ever viewed. Apparently, within the lettings trade this practice is known as ‘bait and switch’. When by pure chance the ruse was discovered, they were told that the original property was no longer available because the landlord had withdrawn it due to his son having recently separated from his wife and needing somewhere to live. This was a LIE. The happily married son of the landlord at that time lives and works many miles away in the north of the country.
The complaints procedure to get the holding deposit and fees returned took seven months from start to finish, was time consuming, stressful and certainly not something we would like to experience again. Although The Property Ombudsman handled the case courteously, the process is slow and arduous and in a best case scenario such as ours, results in the agent returning money that was never rightfully theirs in the first place.
Probably wise not to put yourself in that potential situation. There are other property agents in Colchester. Avoid this one.
397 days ago