A great service from Barnard Marcus, South Croydon. Dharmesh provided a professional and helpful mortgage broker service which was invaluable as first time buyers. Sashan was instrumental in finding us a property which we absolutely love and was helpful and supportive when things didn’t go as planned! Many thanks to both…
Not only was the agent late because 'another agent locked himself in a house' but the agent they sent was allergic to cats and the property had a cat in. So we were left alone to wonder around a property which we were told was vacant, to find a stranger sleeping in one of the bedrooms. Not wanting to startle him we quickly left and didn't get to look around properly and the agent didnt really seem that phased by the shambles. Complete waste of my time and wont be looking at any properties by this agency again.
Matt in the Lettings Dept was extremely professional and efficient and really went the extra mile to help me secure my new home in Sanderstead. Whilst the referencing company that they use is cumbersome and lengthy, Matt overcame the obstacles that this presented, enabling me to move in on schedule.
I had the unfortunate pleasure of having to deal with what I can only call glorified key holders and even that's a lie as when giving the agent 1 weeks’ notice to view a property for the second time I received a call on the morning of the visit to be told they didn’t have any keys.
I could write more but the simple statement I've already made tells you enough about this agent.
Diane steadied our complicated purchase with calm and prompt responses, always courteous and thorough. Streets Ahead are lucky to have her on the team.
Marina Steel was persistent and patient in searching for a suitable property for us. A pleasure to work with at all times, we recommend her for her expertise in the local area and a willingness to persevere for demanding buyers with friendliness and good humour.
Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining.
They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare.
The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest.
For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional
We used Bairstow Eves online service to sell our property and overall was impressed with the valuation, professional photography, and the arrangement of viewings which I carried out myself.
We managed to sell our property quickly and would recommend and use this option of selling again.
Thank you to Michael and Elle for all your help.
Be careful. As a tenant, they might do anything for you to sign. Don't trust their word. They'll always find a little asterisk in their contract to fool you
Just a few lines to say thank you to Kerry and your fabulous team. We've had the best service and experience throughout our sale and purchase. You're always so professional and polite and have a real can do attitude. I know you have gone above and beyond your roles to ensure the chain was held together and to ensure it all progressed as smoothly as possible.
We're so grateful for this experience and you have far exceeded the expectations we had compared to previous estate agents we have used.
I have been singing your praises and would thoroughly recommend you to others. Thankyou!
I am not usually a reviewer but we want to thank the whole Croydon / Purley / Sanderstead team and James and Michael for selling our house (after a difficult first attempt), and saving our onward purchase of our dream home. Yes, both were consummate professionals, obviously well-trained through Bairstow Eve’s training programme, used their network of offices to maximise our exposure, showed they were well-informed about the market (both local, and national trends), arrived early for viewings, looked smart, and gave prompt and helpful feedback. But I have realized that being a really good estate agent is about so much more than finding a buyer. To actually achieve the sale, Bairstow Eves actively managed and communicated up and down the chain with agents and solicitors to keep all parties on the same page; guided nervous first time buyers; and were available whenever we needed them for counselling, advice, reassurance, problem-solving, diplomacy, negotiation, and calmness – and that is just what I can think of at the moment. Most people don’t buy and sell many houses in a lifetime – Bairstow Eves got us (and our buyers!) there! I have already recommended them!