This restate office is the only office in Swansea city, which is very honest, full commitment with customers. I have dealt with the tenancy section, where Ceri, is a general manger. She has high-morals, nice-spirit, and sweet-heart. In general, I recommend this office in a massive way.
1st Dec 2018 (2 years ago)
As a first time buyer it should have been the most exciting time of my life! On the first viewing of the property, we were doubled booked meaning we had to view it with another family, this also meant the viewing was rushed. The second view of the same property, again, was rushed. When I put in the first offer (knowingly I was being a bit cheeky) but thought I must try, Maha laughed at the offer which is very unprofessional! Later on in conversations, Maha was very patronising, sarcastic and tried making me out to be a liar! The 3 months during the process of buying John Francis's service really made me feel stressed and ill as they never understood my my needs. They would phone everday sometimes at least 2-3times a day where it was becoming harrasment! All they wanted was their commission. However, Louise was fantastic, she was the only one who listened to me and understood my point of view. Louisd and Alice are the only reason I am giving 1 star otherwise it would be 0! I will never buy a house being sold by John Francis again and my advice to sellers would be not to use John Francis because as a buyer, it would put me off buying the house if it was being sold by them!
10th Jul 2019 (2 years ago)