14th Sep 2026 (5 days ago)
Our experience renting through Hawks was extremely poor. Unresolved maintenance, repeated chasing and poor coordination caused us considerable stress and affected our enjoyment of our rental. Based on our experience, we would strongly advise any tenants against renting a property managed by them.<br><br>After we did the viewing, the agent, Brandy, was incredibly pushy and misleading before we signed the rental contract. For example, we asked for a picture of the fridge as we had forgotten to open it during the viewing, and he conveniently took a picture in such an angle that hid mould in the fridge. Furthermore, he told us he had edited small clauses in the contract as requested by us but had actually not changed anything in the contract. We were also assured that the apartment would be cleaned upon move-in. However, when we finally moved in, the apartment was clearly not cleaned and in poor condition with a large amount of maintenance issues. When they did finally arrange a clean, many issues were not addressed (e.g., mould in the fridge) and Hawks refused to take responsibility and failed to get the issues resolved.<br><br>Yasmine and specifically Brandy from property management were impossible to deal with. We had to call so many times and send countless follow-up emails to even get a response from them. So many times, we were promised a response, a call back or that issues would be resolved, without anything ever happening. It tooks months to organize any repairs (if at all).<br>In my opinion, they also did the landlord for whom they were managing the property for a disservice. There were significant mould issues in the apartment and the expensive contractor that they hired did a poor job and the root cause issues were never addressed. It is clear that the mould will come back and require more repairs in the future because of that.<br><br>Some of the responses were difficult to believe. When we raised the mould issue as a health concern due to a medical condition and that they are required by law to resolve it, they told us that we should have looked better during the viewing. We found that dismissive and wholly unhelpful. At another occasion, they told us to draw on the temperature numbers for the oven and stove with a pen ourselves as both were completely peeled off.<br><br>When we did finally move out, they tried to deduct damages that we had already reported and that were already approved by the landlord for repairs (but that were never carried out because they were unable to organize a handyman to carry out the repairs for months) from our deposit.<br><br>These were repeated problems over the course of our tenancy, and their cumulative impact was substantial. We spent far too much time chasing updates, explaining outstanding issues and checking what had actually been done. We would not rent through Hawks again.... Read more