We had a great experience with Charlie and Chris from KFH. They were both very customer oriented they took care of our needs, always provided updates. I will strongly recommend this KFH's brunch in Chiswick. THANK YOU for the great experience we had with you!!!
Was shown a property by Katarzyna Horbacz recently and received an excellent service from her. Ankur is also doing the mortgage and would highly recommend his fantastic advice. Thanks Again
Worst experience ever. The staff is extremely unhelpful and they could care less as they keep getting business.
Took over a month to sort out moving into our place in the beginning with no sense of urgency from the agency. Communicate was horrendous, try calling this place you will be waiting for days to receive a call. Even the agency they hired to take messages for them has admitted they are bad at calling back.
Do yourself a favor DO NOT go this agency!
In this day and age its not very often that you encounter someone who actually wants to be able to help to the best of their ability. Ashley Parsons at the Chiswick office is such a person. From the first time we met I was struck by her very personable manner, honesty and professionalism. Always quick to respond to any queries we had, made a new experience for my sons of renting a property, a relatively easy task. She is a credit to your company.
Looking for a new house is always a stressful situation. One shouldn't feel rushed or pressurized. After looking at many state agencies it is very clear, from the start, which ones seem to be bothered and which ones don't seem to care at all.
As I walked into Winkworth, rather than been greeted with a hello or a good afternoon, the woman, who was seating by her desk, in a completely empty office, mumbled in a very disengaged way " What do you want?" not "How can I help?" or anything around this line.....but "What do you want?" it was almost like I was there to ask for a favour.
Anyway, it seems they didn't need me at all and I have just sign a contract for a new house. Paid about 600 in agency fees and I am moving soon. Maybe that money is insignificant for this particular agency.
Maybe the lady who asked me what I want should take a few classes in customer service. Maybe visit some of her competitors to learn what to do and how to speak to people.
this is the first time using RSK Acton - Priyesh was my estate agent and he has been so helpful in finding us our perfect property. (i found my flat on our first viewing) priyesh understood our requirements for the flat we needed and he certainly delivered - Thank YOU so much!!
He has been so attentive and has helped me with every inquiry along the way. I am so pleased to have chosen this agency among the many others available to me - I would definitely recommend this letting agency 100%!!
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.
Jon Gittins and his lettings team offer the most professional lettings service in Chiswick. In a difficult market place they rented our house for the correct price and more importantly they found excellent tenants. The advice i received during the course of the marketing was refreshingly honest and insightful. It is good to know that there are agents out there who work very hard and are also switched on operators. Thank you to the whole team.
Very professional team, efficient, and extremely pleasant to deal with.