I’ve worked with Shirin at Acorn London Bridge for a number of years on my rental portfolio. I have always found her to be extremely professional, positive and friendly - an absolute diamond! Communication throughout the letting process is consistent and informed and, most importantly, she gets the job done! Highly, highly recommended!
Dodgy practices and unscrupulous agents. Do check their rating on Trust Pilot (Surprise! a lot more negative). This Branch is no different from the others I used before. Most of the positive reviews here are from landlords yet if you are renters you will be snookered.
I do not recommend this place. Once you sign a contract the staff is not helpful anymore. I have a had a broken toilet that I need to flush it with pan and this problem has been in my flat during 2 years. I was astonished the response from the staff of this place, they ignored totally my claim to the landlord. Plus, every time I sent emails they were replied without even reading them. So disappointed with their service.
The agency took care of the tenancy very well. They have been prompt to answer and precise during checking in/out processes.
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
I found the staff very helpful and informative. The whole process was dealt professionally. Good experience! I definitely recommend Victorstone.
Avoid at all costs. We have had major problems with house which were repeatedly ignored by Victorstone. Rude, unhelpful staff who continually fobbed us off with promises to 'phone back later' and ignored our emails. Deposit is yet to be returned despite legal requirements for this to be repaid within 10 days. I would bet money that these good reviews are fakes: these estate agents more like con artists.
I recently rented an apartment with Victorstone and i must say I'm impressed by how smoothly everything happened from the viewing to the actual moving in. Great Work!
Absolutely AVOID. I dare to say, This company is THE WORST COMPANY I have ever dealt with IN MY WHOLE LIFE. It is a complete SCAM. I posted this comment here as I feel obliged to help people from being scammed by them.
Here is why and evidence: 1. They deliver hazardous flats for tenants, which has black molds everywhere in the flat, which causes lung infections; 2. They refused to return deposit while the flat was hazardous to live, all the way until the last moment that we were going to sue them as tenants, with the solid written proof that it was hazardous to live. 3. When we said we were going to sue them, the staff literally laughed and said, it is not our first time being sued, and we are not afraid. How hilarious! 4. They delayed the move in date by 1 whole month stated by the contract, resulting in all of the tenants having to spend hugely on temporary living while waiting, and they provided 0 compensation; 5. The staff did NOT reply to any emails, or calls when there were issues; even if you go to their office, the staff refused to see you or talk to you or provide any solutions. They literally kicked me and other tenants out of their office.
Overall, be very careful with the other positive and generic reviews of this company online, as this company truly, is THE WORST COMPANY I have ever dealt with in my whole life. Check more of their reviews on Yelp. I can imagine they must have spent hugely on fake marketing reviews. Researching and finding agents that are responsible and reliable is important.