My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.
Terrible customer service. As many other estate agents they stopped working once they secured my deposit.
Terrible communications, I had to chase up almost everything, no repairs were made, I didn't get my contract until the very last day and now have to reorganize the entire flat as the painters have to paint the flat 2 weeks after I moved in instead of before.
TL DR: TERRIBLE CUSTOMER SERVICE, LACK PROFESSIONALISM
The agent who helped me was Ranjit Singh. He was incredibly responsive and helpful in securing an amazing flat in the center of London. I highly recommend him to anyone who's looking to rent an apartment in London.
Foxtons London Bridge just managed a sale of our apartment. They worked together with Alexander Hall (their in house mortgage adviser that was arranging a mortgage release + a new mortgage for the buyers). We firmly believe the company was protecting interests of the buyers (who worked with their mortgage adviser) in this case rather than the seller/ours. We have done >10 transactions in London in the past and understand the buying & selling process fairly well.
Long story short the whole sale was managed to a completion date that precisely suited the buyers (to the specific date) whilst leaving us hanging throughout the process that saw a delay of 1.5 months for no good reason (explanation: "a document that Santander normally sends in two days is now taking ~3 weeks to deliver").
Foxtons refused repeatedly to re-market the property despite our repeated requests throughout the process - which ultimately gives greater power to the buyer as the Spring window for selling is closing and you are just left wondering whether the buyer will proceed or not.
All in all, we felt cheated in the process after paying a ridiculous fee for this service. Still don't understand how a lawyer can earn £800 for a sale and an agent £16.2k on the same apartment when not even monitoring the case correctly (assured us multiple times 'they cannot see exchange happening past end of May' which led us to losing £4.5k in rent elsewhere where we served notice early to tenants).
The case will be passed to the financial ombudsman office as I don't trust their internal reviews.
My advice is -> if you have a choice, then avoid them. If you are already stuck with them, don't take their advice throughout the process and demand they work in line with your (not their) expectations/instructions, especially if this is not your first transaction. You are paying them, not the buyer (even if they want to take advantage of the fact that it is a buyer's market at the moment and their mortgage broker may want to win additional business by promising to work closely with the estate agent).
We've had an absolutely amazing experience with Amanda. She helped us to find a perfect flat which satisfied all our conditions. I can't recommend Amanda more. She is insanely dedicated and professional. If at any point in the future we will move again, we come only to her.
I worked with Max and Rachel to rent a flat. Both Max and Rachel were very nice throughout the process. A lot of paper work was involved, and one time they stayed even after their normal office hours to do the paper work and get us the move-in date we wanted.
Jay & Yin at CityRealtor guided us through the lettings process to secure our new house and were available & helpful throughout. Super easy to contact and always willing to help. Highly recommended.
Personally think this is a dishonest agent. If you have to use them, may well consider record each conversation and ask all communication to be done on paper. Also be mindful what the agents told you when showing you the rooms---my suggestion is to ignore whatever good words they said. In short, if you really have to use them, please ask everything to be in paper form and don't be deceived by the superficial friendliness and smile. Of course, better not go there if you could....
I have had an entirely positive experience with Dexters. Alex who appraised my property took the time to sit down with me and listen to exactly what I wanted and what I was looking for in tenants and time scales and was always both incredibly professional and helpful in anything I needed.
Jordan, who I had the most contact with, was wonderful, promptly and kindly answering any question I had and never made me feel that I was bothering him too much or the questions were unnecessary. His advice was always unbiased and I truly felt that he was thinking of what was best for me when giving it.
Whenever I couldn’t get through to Jordan I spoke to Aaron, who was also lovely and who passed on every message with absolute accuracy.
I would thoroughly recommend Dexters Shoreditch for landlords wishing to rent out their property and will definitely go back to Dexters in the future.
Kamen has been helpful with the search and any issues that occurred during our stay at our flat. He would check in with us on a consistent basis to see whether we were enjoying our choice of accommodation. The Dexters team Shoreditch are a friendly bunch who wave and smile whenever they see you pass I. front of their office. They are genuinely caring!
Dealt with Natalie Grazioli, who was super professional and helpful with my property search.
She was very responsive, and went out her way to accommodate late viewing times.
She wasn't pushy at all and put in a lot of time to provide all the relevant information I needed regarding a property, so that I could make an informed decision.
Shah Rahat Malik
THE WORST ESTATE AGENT EVER!!!!!
What a bunch of unprofessionals. I called about a property and spoke to Claire Bobie. She advised that the property was ready to be viewed and confirmed a viewing for 6.30. I also go a follow up email with viewing confirmation. No one turned up for the viewing and she did not answer my phone call either(her mobile that is). I then sent email back to her and it's been nearly a week and she has not bothered to call me back to explain herself. I had wasted my time and made a lot of effort to attend the viewing. I felt really disappointed. I won't be doing any future business with these bunch of unprofessionals again. I will also advise others to stay a away from them.