Franklyn & James were professional throughout my tenancy with them. In particular, Gary was helpful and responded to any issues or inquiries quickly. I encountered no issues from signing the tenancy to the processes of returning the deposit and would recommend people consider letting a property through Franklyn & James.
Franklyn James management is terrible!
Highly not recommended ! They just disappear when we need help!
Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys.
Franklyn James where are you?
Our experience of Morgan Randall has been extremely positive and in particular Holly Jensen who was our point of contact. This was our first experience of a property search in London and Holly has been outstanding in guiding us right throughout the process. Holly was extremely thorough and professional throughout; from identifying numerous properties which met our requirements to ensuring that all of the details of the contract were meticulously finalised and explained. She has really made our first property search in London easier and more stress-free than we could have hoped for!
I am a landlord and have used Morgan Randall to look after my property, I am sorry to say that they are absolutely useless, they have had many changes of staff in their property management section. They do not bother to respond to emails etc, once they have you tied into a contract they are just not bothered. In our case all they do is collect money and then pass it onto us and have no regard for customer service.
On another note I do feel that their salesmen work extremely hard and are very good to help let your property out especially Jamie however they are badly let down by an incompetent property management section. It is such a shame as I am sure that they lose a lot of repeat business due to this.
Daniela Gomes has been brilliant helping me find new tenants and dealing with some difficult issues with the flat and previous tenants. I highly recommend her and Ludlow Thompson in general. I bought my flat from them 17 years ago and have been using them to let and manage it ever since.
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...
It is not easy to find a good agency in London, and after a long search me and my husband fortunately decided to contact Leaders. They offered a 5 stars service and helped us to make our dream come true ! Selwyn was really kind, professional and made us comfortable during our renting process, his efficiency left us speechless, we felt we were in good hands! Really good experience and highly recommended
They operate just like Foxtons. Property Management was below average and then they stung us for a hefty cleaning bill and a damning report which wasn't warranted. We had a good personal relationship with the landlord who agreed that Leaders had set us up with a damning report and £450+ cleaning fees! The cleaners even damaged the property so karma stepped in there. Be aware, one of their managers boasted that he had never seen anyone get their deposit back without paying cleaning fees!
Dominic Martin was really pleasant and interested in trying to find me a flat. He takes a genuine interest in the life of the person looking, and what would suit them, so he seems to know exactly what to show you that would closest match what you're looking for. Really good service.
Eriselda was great to work with. Very energetic and knows the area. Ultimately rented in a different area of the city but will go back to her if we are looking at the Clerkenwell area another time.
I'm an experienced landlord but have just used Dexters for the first time. I really appreciated the hard-work and help from James and the team. They came up with multiple offers in the first week and we have now secured an ideal tenant at very decent rent. I'll be using Dexters again and would gladly recommend them to any other landlord. Andy N
We found a beautiful new home through James from the Dexters office in Shoreditch. Everything was handled timely and in a good manner. Thanks again!