I do not recommend this place. Once you sign a contract the staff is not helpful anymore. I have a had a broken toilet that I need to flush it with pan and this problem has been in my flat during 2 years. I was astonished the response from the staff of this place, they ignored totally my claim to the landlord. Plus, every time I sent emails they were replied without even reading them. So disappointed with their service.
11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
She is very efficient in solving the problems which we come across as landlord.she is polite and always trying to help .I am referring to Catherine who is responsible for my property
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
Only started using Victorstone recently and I have received exceptional service from their property management team, in particularly Zoya.
Do not trust them all the good reviews were written by the staff or fake accounts. This agency is definitely unreliable, do not be fooled by the glossy exterior...
Throughout two years I rented a flat with them and have dealt with incompetent staff.
The were very friendly until we signed and handed over the exorbitant fees...
Almost impossible to get any response to fix the most basic issues, and when we do it's all about passing the buck and delays.
They lied to me numerous times and took months and months to fix some basic problems. At the point of checkout we found ourselves fighting over lots minor issues, as they charge you for pre-existing problems and issues outside the scope of tenant responsibility.
I'm just trying to say to anyone considering using them - DON'T. This is by far the worst institution I've ever had the displeasure of dealing with