11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
Our representative Catherine is great... very easy to get in contact with and responsive when needed. Reasonable fees (around £100 plus VAT if I remember correctly). I'd recommend using Williams Lynch if you're in the Bermondsey area.
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
We had a rocky road with a previous (cheaper) agent who agreed a long and protracted sale that never realised. Foxtons were so much more professional. There was clear communication throughout both during marketing and viewing and throughout the post agreement process. Both Chris Venter (sales manager) and Lewis Campbell (senior negotiator) were always on hand to answer queries You get what you pay for and I would highly recommend Foxtons. We would go to Foxtons first if we had to do it again.
They were not forthcoming about maintenance work that was going to be carried out on the building. So now I have scaffolding outside of my windows and have just found out it's going to be there for four months. I do not recommend Foxtons and will never do business with them again