11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
Excellent estate agents. Rented through Williams Lynch for 3 years. Catherine Close is always quick to respond, very helpful if maintenance issues arise and when dealing with the end of the tenancy. Highly recommend.
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
We dealt exclusively with Lewis at Foxtons London Bridge. He was always available, flexible and very professional. Exactly what you need in an Estate Agent. Thanks!
Foxtons London Bridge just managed a sale of our apartment. They worked together with Alexander Hall (their in house mortgage adviser that was arranging a mortgage release + a new mortgage for the buyers). We firmly believe the company was protecting interests of the buyers (who worked with their mortgage adviser) in this case rather than the seller/ours. We have done >10 transactions in London in the past and understand the buying & selling process fairly well.
Long story short the whole sale was managed to a completion date that precisely suited the buyers (to the specific date) whilst leaving us hanging throughout the process that saw a delay of 1.5 months for no good reason (explanation: "a document that Santander normally sends in two days is now taking ~3 weeks to deliver").
Foxtons refused repeatedly to re-market the property despite our repeated requests throughout the process - which ultimately gives greater power to the buyer as the Spring window for selling is closing and you are just left wondering whether the buyer will proceed or not.
All in all, we felt cheated in the process after paying a ridiculous fee for this service. Still don't understand how a lawyer can earn £800 for a sale and an agent £16.2k on the same apartment when not even monitoring the case correctly (assured us multiple times 'they cannot see exchange happening past end of May' which led us to losing £4.5k in rent elsewhere where we served notice early to tenants).
The case will be passed to the financial ombudsman office as I don't trust their internal reviews.
My advice is -> if you have a choice, then avoid them. If you are already stuck with them, don't take their advice throughout the process and demand they work in line with your (not their) expectations/instructions, especially if this is not your first transaction. You are paying them, not the buyer (even if they want to take advantage of the fact that it is a buyer's market at the moment and their mortgage broker may want to win additional business by promising to work closely with the estate agent).