I have dealt with many Estate Agents for various reasons over the years in Orpington and this office was easily the best top deal with. Very professional, very helpful and I honestly can't recommend them enough. There was a problem that needed sorting and they was on it. Great stuff!
Absolutely went the extra mile, helped me out to sort out a very troublesome move in two weeks flat. I genuinely feel LR did the absolute best they could for me. Staff were always professional, phoned me when they said they would, did a lot of intervention for me with the credit referencing agency and I *always* felt they were on my side.
We found my purchase experience with Haart estate agents, smooth sailing. Maisie was extremely helpful and attentive to my concerns and questions. The past experience we have had with other estate agents was always that they weren't too interested in the buyer's concerns but this wasn't the case with both Maisie and Paul. They always did all they could to appease both sides of the transaction.
Our only constructive feedback will be that they should check the status of the property on the day of completion (prior to key collection) but even that does not stop us from giving them 5 stars as they sorted the issue we had with this swiftly.
Had the pleasure of working with the Team at Orpington. Especially Harry who has been great through out the process. He has helped immensely in ensuring that both me and my husband as well as the sellers are happy through out the deal. Great team that we have worked with.
Keep up the work all!
Harry was fantastic - quick to call and take me to the best properties for me as soon as possible. Harry was reliable, always keeping in contact and making sure viewings were smooth. It was great fun to work with Harry - he has so much energy and really wants to make sure the best service is given to buyers and sellers. I would recommend him in an instant to anyone looking to sell or buy. Thanks for all of the help, we are now in our first home :)
HAART Estate Agents have shown 100% enthusiasm towards the sale of our house right from the moment of valuation. They pay particular attention to what it is in particular that we like about the house and have kept us fully informed of how they intend to market the house and what they are currently doing. A great service. As we are 100 miles away from the house, having moved to Bournemouth, it is reassuring to know that someone is doing all they can to sell the house in our absence!
Awful experience. First time renting with my boyfriend and we both work full time, he spent all week contacting this estate agency only to be met by a very rude receptionist who kept telling him to call back and that the estate agents were all out, and the receptionist also said she would get them to call him but nobody ever did. We found a property perfect for us on Belvedere road, but cannot get a viewing for it - what kind of ridiculous service is this? He got through to somebody once, who said they would give him a viewing on Saturday, but they never got back to him to confirm. He was still willing to go with this estate agents! Can you imagine? if professionalism is in such a state at the simple stage of trying to request a viewing, can you imagine if this estate agents was actually in charge of helping fix problems to the property should they ever come about? I urge anybody to refuse this estate agents. In a nutshell, if you want a total game of cat and mouse, with a dose of rudeness head to this estate agents - I have never known one to come across like they do not know what they are doing as much as this one: PLEASE DO NOT LET THIS ESTATE AGENTS MANAGE ANY OF YOUR PROPERTIES, THEY ARE NOT EVEN CAPABLE OF BOOKING CUSTOMERS A VIEWING. Unacceptable.
I couldn't agree more with the other ladies review. One star is far too much. So very rude, unhelpful, no customer service skills at all. Treated me like I was nothing, same experience felt by my partner, my mortgage broker and the other people in the chain. I am making a formal complaint. Avoid at all costs. Can recommend Scarlett property service or Alan De Maid, much better!!