22nd Oct 2024 (12 weeks ago)
I expected more from a self acclaimed award winning estate agent, that plaster their branding throughout Finchley pretending to care about their clients, when unfortunately for us (and all else be warned) they’re terrible, they don’t care, they don’t help and I’d avoid them at all costs.
From kick off you get hounded by agents ‘checking you’re still searching’ however when you make your viewing request you can’t gain access, it’s always the tenants fault or so they say.
The offering process is poor, left hand doesn’t talk to the right hand, very disjointed, we agreed a move date but that changed without prior notice. One agent called to advise if we offer the same already rejected offer for a second time it’ll be accepted, we did, but it wasn’t. However the agent didn’t advise us until we repeatedly chased them.
Their tenancy agreement is littered with clauses that go against the law, yet their response was simply sign it or don’t move in, lovely. Worse still one of the many impressively titled letting directors/head of department sits on the very same governing body that I refer too, so it’s more do as we say not as we do approach. So poor and will be followed up on.
They save the worst until your move in though, they don’t allow access to measure up and check the home (see claim about tenants access above) they then claim to check the property and report back to your new landlord.
They don’t tell you about your move day until you chase them.
They then claim to not be involved in the management so can simply hand you over and wash their hands of you.
An agent their called Oliver and the house itself is the only reason we went ahead, I’m hopeful he sees the type of firm that employ him and either progresses through the ranks and makes a real difference or leaves and finds another firm.... Read more