Javaid was very helpful, professional and knowledgeable when dealing with the sale of a property. He was consistent in delivering a great service throughout the time we worked with him. I would highly recommend using the agency and especially Javaid. Thanks for all your help!
We recently bought a flat in Forest Hill through KFH Forest Hill branch and couldn't have wished for a better estate agency experience. Javaid and Cherrelle were excellent. We were first time buyers, who had no real understanding of how the process worked, and Cherrelle went over and above to talk us through every stage of the process no matter how many questions we asked! We also were at the very bottom of a long chain and the process took a very long time (through no fault of KFH's). Throughout that, they were there to ease our concerns and chased hourly to get us exchanged. We wouldn't hesitate to go back to KFH, and when we come to sell, we wouldn't go anywhere else. Thanks again for all the hard work guys, and more importantly for being 'normal' and human to deal with. We loved working with you all.
Ben is a nice bloke and seems genuine, however we had a horrendous experience which Ben was caught in the middle of. He was acting on behalf of a vendor who had literally no idea what they were doing. They didnt have planning permission for works, nor was it building regulations compliant, nor did the Council know that the single family dwelling had been divided into flats! More fool us for offering on the dodgey property. Ben tried to keep the sale alive for as long as possible but it was dead in the water way before we finally pulled the plug.
What I will say is he should do his due diligence on his clients as well as his customers, and avoid charlatans and chancers like the idiot we were supposedly purchasing from. We wasted a lot of time, money and effort on a transaction that never was, and the vendor has now scarpered with some of our cash.
Leon was great. He really listened to our requirements and was honest about which houses he though would work for us. He brought us to our dream house and then helped us throughout the entire process. We've been in the house for a year and couldn't be happier!