Rampton Baseley found us an excellent tenant very quickly and efficiently. They also advised on the redecoration of our property and were able to find us workmen to do odd jobs that were needed. We also found that when we had last minute things to sort before tenancy they were able to organise with the utmost efficiency. Their representatives are also very polite and patient with first-time landlords such as ourselves.
I would strongly advise anyone looking for an accommodation - wether it is to let or to sell - to use Rampton Baseley's services.
Indeed the agent ruined my search as this person didn't consider my move in dates requirements. In addition this person had a pushy limit stalker behaviour to get references in an amount of time that was insanely limited.
Moreover the agent hid the fact that they had two offers at the same time (including mine) and made me pay for a deposit and then accepted another offer.
Now I can't get a refund for the deposit I paid, as the money is supposed to have been lost.
Just bought a flat through Foxton's (agent Gareth Jones, Clapham Branch). They really did a good job, despite the seller's solicitor being very very slow (went on holiday without telling anyone), and they made sure it all went very smoothly in the end. 5 stars.
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
Amanda is a rare find in the letting agents' world. From the start we felt like she had our best interest at heart, she lined up as many properties as we could possibly see at a very short notice and made sure all our criteria was met. She was also available 24 hours a day to answer our incessant questions happily, even while at the hairdressers! Chloe was also extremely efficient and patient, making the process almost stress free. Thanks a million both! We love our new home.
Carlota Romero Aznar
We loved working with Andrew at KFH during our property search. He was incredibly helpful with scheduling viewings and helping us find properties that met our criteria, and KFH is better than a lot of estate agencies as you can work with one agent to get viewings at any property listed with one of their offices, not just the one you've registered at. Everyone at KFH has been friendly and professional, and I would highly recommend them to anyone looking to buy or rent.
I was extremely satisfied with the customer service - very polite staff that were very helpful and responsive to my requirements when property hunting. Well done!
Absolute worst estate agent experience.
A complete break down in communication and the agents didn't look out for my interests.
I was excited to rent a refurb from them off Wandsworth road, only for my ceiling to fall through - after 2 weeks of moving in. If I had been in the bed at this time I could have died:
I completely understand this isn't the estate agents fault, but it was their job and duty to find me alternative accommodation, which they failed to do. They didn't even offer me storage for my belongings. Or offer to help move my things. When I called the agent, Mehmet, said that it wasn't 'his problem'.
I'd lack to add that I wasn't even offered an apology for the state of my bedroom until I called up and demanded one.
Discussing service, horrible company, stay away.
John D. Wood on Battersea Park was a first class, blue ribbon company to do business with in every respect. Lettings agent, Anntonia Redding was helpful, supportive and highly professional in every was that could be expected by a lettings customer: intelligent, polite, very well-mannered, thorough, knowledgable and empathetic. She is very respectful of her organization while still being very understanding and supportive of her customer. That is a very fine tuned place from where to conduct business. I have no doubt that she will soar high professionally.
Dr. Phyllis Connors
Prince of Wales Drive
if you are looking to rent your property and want it properly managed don't use John D Wood and their incompetent Countrywide colleagues as property management doesn't exist.
I can thoroughly recommend KFH Lettings in Battersea. Contrary to everything you may hear about Estate Agents these guys break the mould! My flat was advertised to let and viewings were lined up before it even went "live" The network of the KFH braches all work together and I had viewings from 3 different offices which was impressive. Warren Bennett at Battersea Park was so helpful, friendly, kind, efficient and knowledgeable and provided some super tenants. He and the team kept me constantly up to date on progress and were there if I had any queries. I would definitely recommend KFH. In my experience it has been worth paying for an agent to find the right tenants, run all the necessary checks and make sure all parties are happy with terms and conditions etc AND turn the whole thing round in a matter of weeks. Thank you :)
The staff were efficient and always responsive. Omar handled our tenants and was particularly helpful with any additional issues. He was able to attend to workmen and deliveries which relieved us of the stress of travelling across London!