Rampton Baseley - Clapham has been very professional in organizing our viewing, discussing with the landlord and us and settling the paperwork ; that was a very smooth process compared to what I have experienced before.
I would strongly advise anyone looking for an accommodation - wether it is to let or to sell - to use Rampton Baseley's services.
Indeed the agent ruined my search as this person didn't consider my move in dates requirements. In addition this person had a pushy limit stalker behaviour to get references in an amount of time that was insanely limited.
Moreover the agent hid the fact that they had two offers at the same time (including mine) and made me pay for a deposit and then accepted another offer.
Now I can't get a refund for the deposit I paid, as the money is supposed to have been lost.
Had the pleasure of dealing with Jack Carmichael from Foxtons Battersea recently. Even though the flat was at Brixton and was registered at the Foxtons there, Jack made the effort to come out at about half 6 on a Tuesday night to let me in and view the flat, which I ended up putting an offer on.
Couldn't speak more highly of Jack and would be more than happy to deal with him again.
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
Kira and her team did a great job marketing and letting our property. They worked hard to market the premises and worked on an evolving strategy to show off the premises and drive interest. Very happy with the service and helpful, friendly team. I would highly recommend to all landlords.
We loved working with Andrew at KFH during our property search. He was incredibly helpful with scheduling viewings and helping us find properties that met our criteria, and KFH is better than a lot of estate agencies as you can work with one agent to get viewings at any property listed with one of their offices, not just the one you've registered at. Everyone at KFH has been friendly and professional, and I would highly recommend them to anyone looking to buy or rent.
Absolutely superb service in a difficult London market. Always keeping us in touch with good and bad news. Chasing up viewers, discussing the possibilities and advising always on events as they happened. Advice on the strength or otherwise of offers and once a sale agreed keeping in touch with all concerned. You get a superb service from this proper high street estate agent whose fees fully justify the results they got for us. 10/10 for Douglas and Gordon on their complete service they gave......... and I should know as I am a property search and buying agent in the West Country!.
Douglas and Gordon were our preferred estate agents out of 4 we registered with. They made finding our flat as painless as possible.
I was extremely satisfied with the customer service - very polite staff that were very helpful and responsive to my requirements when property hunting. Well done!
Absolute worst estate agent experience.
A complete break down in communication and the agents didn't look out for my interests.
I was excited to rent a refurb from them off Wandsworth road, only for my ceiling to fall through - after 2 weeks of moving in. If I had been in the bed at this time I could have died:
I completely understand this isn't the estate agents fault, but it was their job and duty to find me alternative accommodation, which they failed to do. They didn't even offer me storage for my belongings. Or offer to help move my things. When I called the agent, Mehmet, said that it wasn't 'his problem'.
I'd lack to add that I wasn't even offered an apology for the state of my bedroom until I called up and demanded one.
Discussing service, horrible company, stay away.
John D. Wood on Battersea Park was a first class, blue ribbon company to do business with in every respect. Lettings agent, Anntonia Redding was helpful, supportive and highly professional in every was that could be expected by a lettings customer: intelligent, polite, very well-mannered, thorough, knowledgable and empathetic. She is very respectful of her organization while still being very understanding and supportive of her customer. That is a very fine tuned place from where to conduct business. I have no doubt that she will soar high professionally.
Dr. Phyllis Connors
Prince of Wales Drive
if you are looking to rent your property and want it properly managed don't use John D Wood and their incompetent Countrywide colleagues as property management doesn't exist.