Gareth and team at Assets Residential have been professional, efficient and trustworthy. These are important factors given they are managing two properties for me while I am abroad for the last 6 years. Happy to recommend you.
1328 days ago
Everything was pretty much alright until we have actually signed the contract. There were issues from early beginning. First of all, when we went for the viewing the lady told us that flat will be repainted as the condition of the walls was very poor, moreover the was a massive mould around the balcony door. When we moved in we were requesting repaint multiple times however they were keep telling us they will let us know what the landlord said. The flat has never been repainted for us. Also when we moved in we found out that we got a mouse in the flat. We informed the agency about this issue however the first time someone came to have a look on it was about 10 months after this, when we gave our notice, despite many calls and emails. When our radiator in living room/ kitchen area got broken we had to wait nearly 2 months for someone . I must highlight that it was winter time and temperature in our living room was as low as 14 degrees. We obviously tried to email and call agency but no one was bothered and they just asked to wait. We fixed multiple stuffs I the flat including the massive mould and they were shameless enough to put on us ridiculous charges for cleaning. Even if the flat was left in great condition. A way better when we moved in there. I received check out inventory and basically everything needed "wipe over" from DUST ! switches with fingers marks on it. Complete shame.
All this wipe over need 3h 40 min cleaning and it was contracted for cleaner who get £22 per hour. At the end they agreed for £41 instead of £66. I will add that I offered to clean everything myself but let's be honest, the eye didn't care for clean flat only for my money. I should better give up my masters and hire as a cleaner with them. To be fair I would not recommend them to anyone and I will never use this agency again.
PS. Avoca Court tenants, good luck for you as the mouse is still there. I recommend to close the door from your bedrooms. :))))
1466 days ago