The girls who work in the office were all really lovely and helpful when I contacted them in regards to university housing. The best agents I have come into contact with, I would 100% recommend! Thank you all for being so kind and helpful.
21st Apr 2017 (4 years ago)
I was with Direct Housing for one year - my second year at university. I can honestly say that they ruined that year of university. We went without heating for three months over Winter, which they ended up blaming us for, no less. Mould issues took nearly the full year to sort out, and the tumble-dryer we were promised took ten months to arrive. Four months of the ten were before our contract even began, therefore they had four months to arrange for its arrival even before the inception of our contract with them. In the end, my university actually suggested legal action would be appropriate. Dismayed with everything I had already been through, and knowing that I had another university year in which any legal pursuit would occur, I decided not to pursue the case. However, I implore any prospective tenants to stay away. They can, and will take advantage.
I very much hope any tenants reading this find a good agency if they are intending to live in the Selly Oak area, sadly Direct Housing does not fit that bill.
26th Mar 2015 (6 years ago)