I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys!
Firstly, i'd like to mention Daniel who showed me the first viewings and dealt with the referencing ect... I must have sent hundreds of different questions and he never got fed up and answered everything in detail. I was re-assured throughout the referencing and kept informed - which made me feel at ease.
Secondly, after the referencing was completed I was ready to collect keys and get the ball rolling - this is when I met Monica. She has been my main port of call and has been dealing with me pestering her constantly via email (Sorry). She dealt with the deposit/rent ect and this all went through really quickly and easily. She has been so friendly and I feel like I can approach her about anything! Everytime I email, it has always been responded to within 24 hours - the communication is amazing!
Last, but no means least - David (Property Manager). He unexpectedly called me on the date I moved in and introduced himself and that he would be managing the property - which I thought was very kind and professional. I'd usually not been introduced to people, until there was a problem! After being in the flat for a while I started to notice minor problems, therefore I contacted David and reported them (bombarding him with messages/emails - Sorry). My problem was reported early morning and the contractor had been out and resolved/fixed the issue by the end of the day!! I am so happy and confident in the service going forward.
I would highly recommend Martin&Co to anyone and this has been the best dealing I have had with any lettings agents. This experience has completely changed my view on renting from an agent and I am totally relaxed/excited to have a long tenancy ahead with Martin&Co.
Thank you to you all :)
399 days ago
Worst letting I've ever agreed with a letting agency charging you ridiculous fees for documents and "doing something" and then, once you actually become a tenant, they don't bother of looking after you, being always after the Landlord and leaving the tenant unprotected.
Lots of mistakes on the Check-In inventory. Stay very well away from these people.
I will urge anyone who's got an issue to always take a lot of pictures of everything before walking inside the property and leaving it. I was lucky to save the 95% of my deposit because of my own knowledge of how despicable this people do operate.
Even if it took long to have the deposit back the adjudicator decided on my side, after all the mistakes made and an abusive landlord who tried to get almost 700£ as deposit.
1837 days ago