My property has been rented out through Graham Butt's for 16 years. I pay for the top level of service and have always been extremely satisfied with their care. The staff have always been friendly, helpful and efficient in dealing with any issues which may arise. Excellent.
89 days ago
The worst letting agent I have used. Disgusting attitude, incompetent. Could not care less about repairs; if you can’t flush the toilet or are cold all the time. If you’re not happy then you can move.
They could not care less about their legal responsibilities under the tenancy agreement or the Landlord and Tenant act. When reporting faults, such as not being able to flush a toilet or broken heating system, they will argue, and ignore, instead of fixing these. This is either done through incompetent or an act of being disingenuous, but in either case it breaches their legal responsibilities and they could not care less about it.
No other agent I have used has acted in this way. This agency is a disgrace to all other letting agents who do their jobs properly. I have never had these issues letting through other local agents.
Edit: With the response below from the Lettings Director of Graham Butt, who failed to address my complaints, it is worth noting that my old neighbour knew the landlord well. Speaking to him the landlord had had no issues with renting. Given the severity of the issues with things like the heating system it is obvious Graham Butt did not give information to the landlord needed to understand this.
The constant lies from the agent are pathetic. The email below is a small snippet from a chain of 18, or more, emails. The email was responded to by myself. Further emails from Graham Butt did not result in anything changing. On some emails they tried to blame me for being in a situation where they were the ones refusing to accept there were major problems present that needed resolving. As they wouldn't accept these problems it is doubtful they told the landlord.
These problems resulted in them and the landlord breaching the tenancy agreement and the Landlord and Tenant Act. Before moving I had been looking to escalate my compliant through the local council and The Property Ombudsman.
1096 days ago