1st Mar 2024 (7 weeks ago)
Left feeling extremely frustrated and disappointed. Throughout our entire process of having our house on the market for 6 months, me and my wife have been left completely alone in the majority of the process to chase up viewers, answer queries and have been the constant go between to solicitors/house developer. It appears quite clearly there is either a lack of communication between the staff or just simply a complete lack of interest or effort when it comes to helping us sell our home. The only time Ian picked up the phone to contact us throughout the entire process was to rush us into our next home that wasn’t even built yet or force us into rented accommodation, which from our first meeting with him we made clear was a non-negotiable due to understandable work/family arrangements. Whenever someone went on annual leave or was off work, there was no clear handover and our viewings/queries got completely shoved to the bottom of the pile and we AGAIN had to chase things up which often resulted in speaking to a confused member of staff who had no idea what we were talking about. The large majority of our viewings we have had have been people who haven’t had any agreement in principles with their bank and so we have spent all this time and effort making our home look at the best condition possible for a viewing, just for a few days later to have a half-arsed response from YourMove telling us they couldn’t afford it anyway. This is something since going on with another, much better estate agent we have realised should’ve been discussed in the first phone call with a potential viewer. Me and my wife are fully aware of the situation of the market right now and understand the difficulty (more than ever) in selling a home, however I 100% believe this would’ve been achieved with more clear communication and effort made from the estate agents. I am never someone to write negative reviews, however because we have completely wasted 6 months of our time, effort and emotions on doing 99% of the leg work ourselves, I really don’t want anyone else to have to go through what we have.... Read more