1st Sep 2026 (16 days ago)
I have had an EXTREMELY DISAPPOINTING experience with Tucker Gardner, and based on my experience, I would NOT recommend them.<br><br>When I initially arranged the tenancy, I was primarily dealing with Richard and Georgia, who were very helpful, responsive and proactive right up until the point I agreed to the tenancy and paid my deposit. Unfortunately, the level of communication and support changed significantly afterwards.<br><br>I was given the room in an unacceptable and, in my view, uninhabitable condition. The room had clearly not been properly cleaned and was full of dust. The bed provided was ripped and stained, and there were concerns regarding what appeared to be an infestation. After raising my concerns twice, I was promised that the room would be professionally cleaned and that a new bed would be provided on the 04th of August (5 days after my tenancy started) Despite these assurances, when I returned from work on the 4th August, none of this had been done. I had to repeatedly chase the agency for the next couple of days, and on one occasion I was told by a member of staff that they were new and would call me back after speaking to someone who could help. I never received that call back either.<br><br>The situation was very difficult as I had just relocated to Cambridge for a job and did not have a place to live, and on top of that had an injury, and had to make alternative arrangements to stay and commute while trying to resolve the situation as Tucked Gardner was unbothered and unresponsive.<br><br>Eventually on the 7th of August 2026 I received an email stating that I’d be relieved from the tenancy effectively. As I was away at the time, I returned the keys on 10 August.<br>It is now 1st of September and I have still received neither my rent refund nor my deposit.<br><br>I have tried calling the agency multiple times and have also emailed them, but have received no response. On 22 August, I finally managed to speak to someone named Henry, who told me that he was not aware of what had happened. He said he would speak to the relevant people and that I would be contacted by phone or email later that day. Despite this, I have received absolutely no follow up and nobody has contacted me since.<br><br>I have also already initiated the process of releasing my deposit through the Tenancy Deposit Scheme, but I have still not received the money.<br><br>What has been most disappointing is the complete lack of communication and accountability once I had signed the tenancy and paid my money. The initial level of service gave me confidence, but the experience afterwards was completely different.<br><br>I understand that issues can sometimes arise during a tenancy, but what matters is how an agency responds to those issues. In my experience, I was repeatedly left chasing for basic communication, promised call-backs that never happened, and am now still waiting for money that I was told would be returned to me nearly a month later.<br><br>This has been one of the worst experiences I have had with a letting agency. I would strongly recommend anyone considering renting through Tucker Gardner to carefully consider the level of support they may receive once the tenancy is agreed and payment has been made.... Read more