I would like to thank R&J for helping me sell my house and the advice and help given from Ben the Branch Manager. I would also like to say a huge thank you to Katy in the Progressing Department, she was so helpful. Thank you all
19th May 2022 (6 days ago)
I recently used Robinson Jackson Dartford (RJD) to sell a property in the local area. I approached them for this service because they were also the acting agent when I purchased the property.
My experience with RJD overall has been positive.
Firstly as a buyer of the property, they treated me with respect and made me feel like a client as much as a property seller. This contrasts with other agents I interacted with during this time as a buyer where some gave me the impression I was easily replaceable or even treated me with outright comtempt. This was not the case with RJD as they seem to understand that the transaction process is also dependent on a happy buyer.
Secondly as a property seller, the overall process to get the property listed was very straightforward. Especially so seeing as I now currently live a long way from the area. In this case, everything was done by phone including desktop an on site valuations. Communication through the viewings, offers, and selling process was also excellent and helped ensure that my expectations were managed through the whole process.
During the process of offers being made on the property, RJD presented a summary via email of the key information in an easy to read format and provided the advice required for me to make my own decision on what offer to go with. Whilst others might prefer to go through this in a different way (e.g. in person or on the phone), a list of offers is definitely something they can do and it really helped me compare offers side by side.
A special mention goes to the progressions team (which I believe covers multiple RJ offices including Dartford). The person assigned to my sale, Katy, was extremely proactive in coordinating the transaction process between myself, my solicitor, the buyer, and their solicitor. She was acutely aware of what would be required at each step and was very effective in chasing up not just responses from the buyer but from myself when I could have caused potential delay as well. Without her input, the process would have taken a lot longer than it did and I am very grateful that she took an active role in coordinating the different parties.
Lastly, for the record my property took longer than average to sell with the first sale aborted late due to last minute changes from the first buyer. RJD were quick to react with relisting and organising viewings after this happened. I appreciate that although the market at this time is very buoyant, it is also very unpredictable due to an increase in potential time wasting buyers and sellers alike, and events like surveyor devaluations, RJD appeared to act with experience in a market such as this and demonstrated good competency with handling unpredictability.
In summary, I would recommend RJD as an agent of choice for property sales in the Dartford area.
17th May 2022 (9 days ago)