Vicky, Mark, Janet and all the team were lovely to do business with but were also super efficient and communicative. Even in the midst of lock down they have kept the ball on our sale rolling smoothly. Compared to our previous move with a different esate agent, our move with Reeds Rains Chester le street was so much less stressful and I felt the team were really working for us to get us the best outcome. Using their in-house solicitor was also really beneficial as it meant they could keep us up to date and move things along as quickly as possible. I'm really impressed by and grateful for their excellent service.
112 days ago
**edited** I wish it was possible to give minus 5 stars
I’d never rented a house out before so trusted Reeds Rains draw up a suitable contract in my best interests, as I was immigrating.
Turns out the tenant they advised me to accept was a personal friend of one of the branches employees and they signed the tenant up to a 12 month no break contact, which basically meant he could pay no rent whatsoever and there was noting I could do about it until the end of his lease. I have since talked to other agencies and they couldn’t believe they offered a tenant this contract. I was sending Reeds Rains 7-10 emails a week asking what was going on and was lucky if I received 1 reply.
Eventually I had to give up my dream life in Canada as someone living in my UK house rent free was costing me a fortune.
I’ve now used another agency to find me a tenant with no issues, but have never received a single penny of the outstanding rent.
Thanks for the reply Susan. I’ve tried using the ‘contact us’ option on the Reeds Rains website, left all my details, contact info etc and I’ve not received any response.
Further to your reply, I was told the tenant which I was advised to accept by your staff, with the exact words ‘he’s a personal friend on mine so I can vouch for him’ had received a credit check and actually had a guarantor (co-signer) in place. When he decided to stop paying the rent I asked for a copy of these checks to be told - ah we didn’t complete the checks, and he didn’t even pass the credit check !! And because he’d been signed up to a no break lease (which your staff advised was a good idea ) I was told there was nothing I could do until the end of his lease. Meaning he could just go for months paying no rent !
I’ve since found out this was false, and I could of started proceedings as soon as he was 2 months behind, but strangely your staff didn’t mention this.
I can send you every email which I sent and that I received from Reeds Rains to back this all up.
I was totally let down by Reeds Rains and if I had the time and resources I would definitely be taking this further
881 days ago