As soon our offer was accepted the service we received was outstanding. Warren Peach kept us updated every week with any news in regards to our purchase. We have never received this type of service with any other agent, having gone through this process a few times before.
This estate agent is not worth it if you don't put a property up with them they won't bother to put an offer forward for a purchase or help. They so desperate for my property to which I went with the best and made a lot of profit. Improve ur marketing.
The team at Lawrence Rand provided us an excellent service during our house purchase which, due to various issues late in the process, wasn't an easy case. Without Glenda, our Sales Progression Manager's, perseverance and support we would probably still be waiting for completion. I hope she will be there for our next move.
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Had the pleasure of dealing with Daniel Gibson for a purchase. He was attentive and did lots of chasing as the sellers were slower than expected. He was professional throughout and really drove the transaction to completion. We've no doubt this would've taken double as long with other agents who do not handle the post offer / pre exchange period nearly as well.
Thank you Coopers for dealing with the most horrific house sale I have ever been involved with. Your professionalism, communication at all stages and patience in my most stressful time helped us all in achieving a closure on sale. Left to me, the buyer would have been history and we'd be right back at the start. Cannot thank you enough, the fantastic team for your help and commitment throughout.
Amazing. Orchard Property Services impressed my parents and I with thier outstanding service. After having a flood in my parents property they had to be relocated promptly. Calvin in the Lettings team made sure this was dealt with. Dealing with ICAB and our insurers he made the move as stress free as possible. Perfect service.
After much consideration I choose to use Orchard Property Services over some of the other agents in the Ickenham area. Christopher came to our property and immediately we felt comfortable with him as our agent. Calvin called us later that day with a viewing. We were shocked at how quickly Orchard acted on our property. Really good agent and would definitely rent our property though them again!
Recently sold my flat which was difficult due to the buyers choice of Conveyancer. The staff at Gibbs would chase up every day and without their hard work and persistence the sale would have fallen through. Great team and great customer service!
If you buying PLEASE AVOID this agency!!! Unfortunately, I feel nothing but anger and extreme disappointment after dealing with them. The agency was still showing the house to others even after our offer was accepted by the seller. Obviously, somebody came up with a higher offer and we lost the house.
I hope my review will be a warning to others that under no circumstances they should be doing business with these people (unless you’ve got plenty of time and cash to waste). In my opinion the agency is a scam – totally dishonest and unreliable. Not recommended.