Lovely estate agents! Natalie was really nice and kept us well updated throughout the whole buying process. I would definitely recommend Gibson Honey to anyone looking to buy or rent their new home.
Kevin and his team were very friendly, helpful and approachable. They kept us updated with any changes or news in a quick and prompt manner.
The staff were always very welcoming when we went into see them.
I would certainly recommend them to friends and family if they were buying or selling their property.
A big thank you to Tom Potter for his effort and time. The experience we had was brilliant as there was no time wasting, he would always be there to show us the property and not a weekend worker like other estate agents who don't know anything about the property there showing other than the brochure there given. With Tom he was catering to what we were looking for in a property like some estate agents were showing us run down properties and trying to sell it to us as were a young couple and this is what we should buy, but not Tom he was showing us what we wanted to buy, that was the difference the between other estate agents and Lawrence Rand that stood out the most. Tom was always on hand for a talk by phone or email and this really helped as my partner and I work 9 to 6 so we could only talk to him on our breaks and he was able to be so flexible with house viewings unlike other estate agents who keep it all for Saturday. He also was able to get us a better mortgage quote as well from what other mortgage brokers gave us. If I was to buy or sell it would definately be through him. Thank You Again!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Amazing. Orchard Property Services impressed my parents and I with thier outstanding service. After having a flood in my parents property they had to be relocated promptly. Calvin in the Lettings team made sure this was dealt with. Dealing with ICAB and our insurers he made the move as stress free as possible. Perfect service.
The worst experience ever!! They are not serious...