Our point of contact was the Sales Manager, Grant Peterson.
Grant's vast experience in properties shone throughout our sale and purchase process.
Grant was able to guide us the through all situations including when our chain was at high risk of breaking. He was able to take charge of the situation, and get us back on track. He was able to answer all questions, no matter the time of day.
Grant is the person you want on your team. Highly recommended!!
If you buying PLEASE AVOID this agency!!! Unfortunately, I feel nothing but anger and extreme disappointment after dealing with them. The agency was still showing the house to others even after our offer was accepted by the seller. Obviously, somebody came up with a higher offer and we lost the house.
I hope my review will be a warning to others that under no circumstances they should be doing business with these people (unless you’ve got plenty of time and cash to waste). In my opinion the agency is a scam – totally dishonest and unreliable. Not recommended.
Thank you Gibbs Gillespie!! Had a great experience was a super quick transaction with no hiccups, thanks to Tom a weedon too.
This estate agent is not worth it if you don't put a property up with them they won't bother to put an offer forward for a purchase or help. They so desperate for my property to which I went with the best and made a lot of profit. Improve ur marketing.
Would like to say thank you to the team at Lawrence Rand for guiding us through the process of buying our first home. Big thanks to Alec Worrall who persevered for us to get the house we wanted. And thank you to Glenda for all your help in securing the purchase. Great team, great service!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Melissa Kerrison of Coopers is the friendliest and most helpful letting agent I have come across. I was searching for a property on and off for around 14 months.
Due to the fact that I am a single parent in a part time job, it was challenging finding landlords and letting agents willing to assist me, despite the fact that I had a really strong guarantor. It was disheartening at times.
However, Melissa was one of the few agents who was willing to wholeheartedly help me. She would always respond to my emails promptly, arrange viewings and presented me in a positive light to prospective landlords. She definitely goes the extra mile for her clients.
I was quite particular about what sort of flat I wanted and where some other agents just gave up and didn't bother to assist me, Melissa persevered in assisting me with my search.
Thank you Melissa for your help and guidance over the last 14 months. I have no hesitation in recommending Melissa Kerrison and Coopers of Ruislip.
My husband and I were extremely happy with the communication and the service we received from Diamanta Price. Our property may have taken longer then we would have liked to sell, but with Coopers persistence it all worked out well. Thank you!
I was in a position of selling my father's home in Ruislip. After contacting a few local estate agents and arranging a home vist, these guys were brilliant!!!! ( unfortunately a few others let me down with appointments) they phoned before there arrival, which I found most welcoming. I found Clarke very honest with his opinions and took on board his advice.......am delighted how quick the property sold and how efficent and on the ball these guys were in there branch aswell,always greeted with a warm welcome making me feel very valued as a customer!!
I would not hesitate to use this company again and highly recommend to everyone wanting a high quality local service.
Thank you Robert Coopers!!!
We can not thank Dan enough for all of the work that he has put into selling our old home and purchasing our new home. From day one we have been impressed with the professionalism and dedication from everyone at Coopers in Ruislip Manor. Dan especially has kept us informed throughout the process and is always available if we had a query or issue. Thank you so much for all your hard work and if I ever decide to move again (god forbid!) hopefully the next agent will be as good as you. If you are looking to sell your property in the Ruislip area look no further than Coopers for an efficient, professional and excellent service.
Thank you Coopers for dealing with the most horrific house sale I have ever been involved with. Your professionalism, communication at all stages and patience in my most stressful time helped us all in achieving a closure on sale. Left to me, the buyer would have been history and we'd be right back at the start. Cannot thank you enough, the fantastic team for your help and commitment throughout.