As soon our offer was accepted the service we received was outstanding. Warren Peach kept us updated every week with any news in regards to our purchase. We have never received this type of service with any other agent, having gone through this process a few times before.
This estate agent is not worth it if you don't put a property up with them they won't bother to put an offer forward for a purchase or help. They so desperate for my property to which I went with the best and made a lot of profit. Improve ur marketing.
I sold my property via Orchard Properties Services a while back, and dealt with Caileigh Murphy. Caileigh managed the whole process very smoothly and was extremely professional throughout and I'd definitely recommend her to anyone selling or buying a property in the Ickenham/Harefield area.
We recently sold a house through Orchard and I would happily recommend them to others.
The brochure that was prepared to sell our house was professionally done and of a high quality. I felt the photos showed the house very well and the description was accurate. I was very surprised when I was shown the first draft as I did not have any comments or suggested edits. Great work!
Our estate agent was very polite, professional and easy to communicate with (by both phone and email). When he was out of the office, there was always somebody else who was available and able to answer any questions. Feedback from viewings was informative and provided in a timely manner.
I was particularly impressed by the strategy that was developed to sell our house. To give you some background, we had been trying to sell our house for months with another estate agent and had been unsuccessful (please see my other reviews). Because of this, I thought we would struggle to sell the house after switching to Orchard. However, Orchard were confident they could sell the house within 4 weeks. Well, they did in within 2 weeks and we received multiple offers. They had also laid out a plan which re-assured me that if the offers didn’t come in, they would be able to keep generating interest in the property.
The only negative criticism I have relates to a point when our buyer had problems with their sale. This is perhaps a personal preference, but when something goes wrong I want to know about it immediately. However, Orchard didn’t communicate the issue until after it was resolved. I can understand this approach but it was not my preferred method.
A special thank you to Alec for his dedication and hard work in helping me find a place. He was always so kind, understanding and helpful. I would definitely recommend going to Lawrence Rand for their commitment and efficiency. Thank you very much Alec :-)
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Top marks to the Ruislip Manor team (Dan/Oliver/Nicola).
They made it happen ????????????
Thank you Coopers for dealing with the most horrific house sale I have ever been involved with. Your professionalism, communication at all stages and patience in my most stressful time helped us all in achieving a closure on sale. Left to me, the buyer would have been history and we'd be right back at the start. Cannot thank you enough, the fantastic team for your help and commitment throughout.
Recently sold my flat which was difficult due to the buyers choice of Conveyancer. The staff at Gibbs would chase up every day and without their hard work and persistence the sale would have fallen through. Great team and great customer service!
If you buying PLEASE AVOID this agency!!! Unfortunately, I feel nothing but anger and extreme disappointment after dealing with them. The agency was still showing the house to others even after our offer was accepted by the seller. Obviously, somebody came up with a higher offer and we lost the house.
I hope my review will be a warning to others that under no circumstances they should be doing business with these people (unless you’ve got plenty of time and cash to waste). In my opinion the agency is a scam – totally dishonest and unreliable. Not recommended.