Excellent service from Laura Howard who was proactive in taking the sale through to completion.
She pursued everything thrown at her.,liaising with all parties to get the sale completed .
I've had previous experiences of estate agents, this is the first where the agents have earnt their fee.
They care more about their rubbish road slogans on their website than actual customer service or even getting their sales through to completion. Don't even know where to start with these cowboys. First they managed to push the vendor i was buying from to use one of the worst solicitors around which was basically a conveyancing "call centre" . These solicitors actually gave up with trying to get information from my freeholder meaning I then had to step in and contact the freeholder myself, after many phone calls back and fourth we finally exchanged. Day of completion came and my wife was just handed a large bunch of keys, most of which did not work and the balcony door was left unlocked without a key for it. The apartment was also full of furniture which we had asked for it to be removed on completion. When I called to speak to Brian the so called manager he was very cocky, it seemed he didn't even care and just wanted an argument, told me "well you should have checked yourself between exchange" no Brian I do not have a key and was told this was going to be done between exchange and completion. What manager raises his voice at potential future clients? I was pretty annoyed when I phoned up and instead of trying to help Brian made me even more angry, this is not a manager to me. Do yourself a favour and do NOT use this company. If you see it on with another agent then call them yourself. I had another issue with this firm back in 2010 , a leopard never changes its spots unfortunately
13th Nov 2018 (2 years ago)