26th Oct 2026 (6 days ago)
ABSOLUTELY AVOID THIS ESTATE AGENTS<br><br>Since informing them of our notice to terminate our tenancy until present day (approx. 10 months ago) Chancellors have been nothing but awful towards us.<br><br>We informed them we were moving out, which at some point ended with us being on the phone to them discussing the move out dates/ end of tenancy dates etc. We spoke with Orianne, who over the phone informed us that we could move out on X date which was approx. 14 days prior to our official ‘end of tenancy’ date and that they were lining up a new tenant to move in also earlier than our official end of tenancy date which meant we wouldn’t have to pay the final 14 days worth of rent because the new tenants where essentially covering that with their new payment.<br><br>Of course this was discussed over the phone and silly us, didn’t get her to confirm it in writing via email.<br><br>Anyway, the early move out date arrives and we explain that we’ll drop the keys back to officially show we’ve moved out as per the telephone conversation. We were then told by someone else at chancellors that we will still be charged for the 14 days because that’s when our tenancy officially ends. Meanwhile we’ve already planned to begin our new tenancy elsewhere and therefore are paying all the related costs of that on our new property. Naturally, due to the previous telephone conversation we had created a budget EXCLUDING the 14 days rent because we’d been told we won’t need to pay that. Well of course we did need to pay that because of course our telephone conversation either didn’t happen or was just completely false and we were always going to need to pay regardless of what Orianne had told us.<br><br>Moving on, we reluctantly pay the amount due and continue the moving out process. Deep cleaning the property, handing back the keys etc etc. We moved out of the property on approximately 15/02/26 and one of chancellors staff comes out to inspect the property on 03/03/26. A whole 2 weeks later! Then has the audacity to mark us down and label things as ‘dusty’ and therefore needing a further clean. Putting the blame of ‘dusty’ onto us when you took too long to inspect the property is not our problem so the fact you’re trying to charge us £250 for that is inexplicable.<br><br>They also marked us down for ‘weeds’ in the garden. Which again they have posted pictures of in the report which don’t show any more weeds than were there when we moved into the property. It shows bushes in the garden. They’re also trying to charge us over £90 for that. Again, completely unreasonable and untrue and won’t provide us with any proof of these gardening costs. The pictures even show it to be untrue, yet their ‘internal adjudication’ showed the charges to be ‘fair and true’. The internal adjudication was just someone sending an email to a manager of their company who then replied saying ‘approved’. That was the entire ‘adjudication’. Truly laughable.<br><br>Upon receipt of these charges, we decided to phone Chancellors to try and resolve the issue like adults where we can fairly discuss the issues and come to a reasonable resolution. But of course that wasn’t the case because we were spoken to by Libby Giles who actually began shouting down the phone to my partner with a heap of attitude. So much so that my partner had to ask her the question of ‘why are you being so aggressive and could she please speak to her sensibly’.<br><br>The worst part is, I believe Libby is meant to be a manager of some description? Very interesting customer service approach I must say.<br><br>To date, we are still disputing this entire situation, especially after their ‘completely independent adjudication process’ only to be met with threats of legal action.<br><br>Truly a very stressful and awful experience.... Read more