Hi There, Well , We would like to make a complaint about lady called Ella from Michael Anthony, Aylesbury branch. We had an appointment this morning 19/02/2016 at 10:15am and we made a call to her as we will be 15 minutes late as we were stuck in London traffic. We called her when we were in the car & we explained to her we will be there by 10:30 & exactly we were there by 10:30 am & when we called her, We were standing outside the property with our 4 year old son & my wife was pregnant she was not ready to co-operate & she said you will have to come on time as we were 15 mins late due to traffic as we can't jump traffic & that before we had doctors appointment at 9:20am & we were called at 9:30 am & we were running late due to appointment & Ella should have told her that if u were running late then you should rearranged appointment for another day but we didn't get any type of cooperation or good advice or satisfying response from her & we travelled 1hour 15 minutes & we asked her we can wait for another one hour but it seemed as if she had made her mind up already & didn't try to re-arrange after 1 hour or send that lady(Lucy) after finish her worked & Ella's behaviour was rude & didn't seem co-operative at all. This was our first time visit with Michael Anthony & our experience was really bad because of this rude lady Ella. No one is that busy that they can't adjust or co-operate or rearrange after couple of hours. We have been & visited many other properties in the past but have never been treated this we didn't notice any good customer service at all from her . Even she didn't bother to give us exact flat address in her confirmation call or mail & I asked for flat address where to come. I am absolutely disappointed with Michael anthony's customer service by Ella. We don't think we will recommend Michael Anthony to any of our family or friends who would ask for good estate property agent. I wouldn't recommend after we got really bad experience by Ella. She even didn't bother to say if you would come late then better come some other day & don't come today . If she would have said this way then we wouldn't come today. but she didn't say anything & the way she sounded we felt she is really rude & not co-operative at all. we wasted our 3 hours time to come there & come back. Ella you really let us down by your very unprofessional behaviour in your job . We came from Wembley central to Aylesbury & we went without having a look at the flat. Sorry Michael anthony but we had really bad experience with this unprofessional lady called Ella.
1944 days ago