My house wasn't a conventional or easy property to sell but Kelly and her team kept getting people through the door until, last month, they found somebody who loved it! They are more proactive and effective than the other agents in Wigan I dealt with and I would thoroughly recommend them.
1477 days ago
MHL were recently instructed to market my late fathers house, the valuation went well and we arranged for a photographer etc as usual and everything appeared to be going well, they even put me onto a local cleaning company and after me providing a detailed list of what I wanted doing by the cleaner,I paid MHL up front for the service and they arranged the cleaner..when I visited the property to check on the cleaning (we are not in the same town so I couldn't be present on the day) we found that the cleaner had done practically nothing, in fact we couldn't really see what they had done, we showed a member of staff at MHL and she agreed that the work was poor and hadn't been done correctly, when I contacted MHL after the weekend and sent in 25 images I was told a director would visit the property to deal with my complaint, when I eventually spoke to the director later in the day, she was adamant that the cleaning had took place and spent the whole of our conversation defending the poor work, I don't think she looked the images or visited the property, she probably just called the cleaner for a chat.Our conversation culminated in her laughing at me down the phone when I suggested I wanted a refund and telling me that 'that isn't going to happen'...which basically means they have breached our contract regarding the cleaning works,I disinstructed them immediately, at this point we hadn't had a board erected, in fact it hadn't even been ordered 4 weeks into me signing the contract!! the images that were put on their website were blurred and probably taken on a mobile phone, even though they informed me they had a 'proper camera'..
Needles to say I wouldn't recommend them to anyone in fact quite the opposite, stay clear of them, if the directors approach to customer service is to laugh down the phone at clients then the rest of the staff don't stand a chance!
1701 days ago