8th Jun 2026 (10 days ago)
Unfortunately, our experience with this agency has been extremely disappointing.
On more than one occasion, property viewings have been cancelled at short notice, despite my partner and I arranging our schedules around them. We had two cancellations in a span of 3 working days. Most recently, a viewing was canceled a few hours before scheduled viewing.
What made the situation particularly frustrating was that I had specifically asked whether any offers had been received that might result in another viewing being cancelled (as we had a prior viewing cancelled last minute by this agency). I was assured that no such offers had been made, yet the viewing was subsequently cancelled regardless.
Throughout our property search, we have dealt with several other estate agencies and have not encountered this issue elsewhere. Repeated cancellations demonstrate a lack of professionalism and consideration for prospective buyers' time.
The repeated cancellation of viewings has left us with the impression that there is a greater focus on securing a quick sale than on providing prospective buyers with a fair opportunity to view and make offers on a property.
It is difficult to understand why further viewings would not be allowed to proceed, particularly when additional interest could potentially benefit the vendor. As a prospective seller, I would expect all reasonable opportunities to be explored before a final decision is made.
While we appreciate that decisions ultimately rest with the vendor, the circumstances surrounding these cancellations have raised concerns and left us questioning whether the process has been handled transparently and in the best interests of all parties involved.
If you are selling your property, please note that as soon as you receive an offer further viewings get cancelled, therefore you are likely missing out on higher offers.
If you are considering selling your property through this agency, it is worth being aware that, based on our experience, viewings may be cancelled once an offer has been received. This approach could potentially limit further interest in the property and reduce the opportunity for additional or more competitive offers to be considered. They will claim it to be upon vendors request. The recent properties in question which had viewings cancelled by this agency are all based in L13.... Read more