From start to finish Knight Frank Wapping were brilliant. I can’t recommend them highly enough. The agent in charge of finding a buyer worked tirelessly to get people through the door, and when my first buyer unexpectedly pulled out due to the uncertainty of COVID, he advised the best way forward and set about getting potential new purchasers. Once a sale was agreed, the Sales Progresser and team drove things forward, constantly chasing both solicitors and keeping my buyer and I fully informed throughout. They are all thoroughly professional, kind and empathetic people, and genuinely worth the fee.
7th Jun 2021 (19 weeks ago)
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
10th Dec 2017 (3 years ago)