18th Feb 2024 (6 weeks ago)
I was a tenant for two years with Jack Barclays and they were the most unprofessional estate agents I’ve ever dealt with. During our time, they would give us conflicting information, asking us to contact the landlord when issues arose then telling us that we needed to go to them directly instead. The price of the rent online was incorrect when we then viewed the property, and when we moved in, the promises of appliances installed weren’t delivered, leaving us to wait for weeks until we had working fridges despite multiple phone calls and promises it would be installed by our move in date. We had no information on the rental increase after 3 months, 9 emails and multiple answered phone calls, and only found out the right before the end of the contract that our rent would increase by 35%. In addition, they were incredibly unprofessional with Briony leaving multiple phone calls in a row, asking to arrange last minute viewings before giving us no notice that they were cancelled until hours before. I have nothing to gain from writing this review and am doing this to help other renters as it has caused both me and my flat mate months and months of grief dealing with them with a lot of money wasted.... Read more