29th Aug 2026 (19 days ago)
It was an absolute nightmare of an experience.<br><br>Before we signed the tenancy agreement, Foxtons repeatedly pressured us to make a quick decision, saying that the property would soon be taken by someone else. One of the tenants was still in China and had not even received their UK visa, yet Foxtons continued to push for the tenancy agreement to be signed quickly.<br><br>After Foxtons received their commission, the manager handling our case resigned, but nobody informed us. We only discovered this after one of the tenants stopped paying rent and we needed Foxtons’ assistance.<br><br>The tenant claimed that their UK visa had not been approved and that they were still in China, and also said that Foxtons had pressured them to sign the agreement. Another Foxtons employee suggested taking legal action against the tenant. We eventually had to deal with the situation ourselves, and the other tenants even paid around six months’ rent (close to £10,000) on behalf of that tenant.<br><br>When we instructed a solicitor and needed the tenant’s information to pursue the matter, Foxtons refused to provide it, citing “privacy”. They even told us to contact the tenant ourselves. For an agent that had arranged the tenancy, this was extremely disappointing and felt completely unreasonable.<br><br>Later, there was a pest infestation in the property. We contacted Foxtons for advice and assistance, but they basically told us it was the landlord’s responsibility and that we should deal with it ourselves. We received no meaningful help from Foxtons and had to handle the problem ourselves.<br><br>When we later needed the landlord’s address to pursue compensation for the losses caused by the pest infestation, Foxtons again refused to provide it, this time citing privacy. Only after we sought legal advice and challenged their position did they finally provide the address.<br><br>The landlord subsequently withheld our deposit and also kept our overpaid rent. Foxtons knew there was a dispute over the money, but instead of helping to resolve the situation, they simply said they could not do anything and told us to deal with it ourselves.<br><br>Overall, our experience was extremely disappointing. Foxtons was very proactive when trying to secure the tenancy and collect their commission, but when problems actually arose, we felt that they repeatedly washed their hands of the situation and left us to deal with everything ourselves.<br><br>I would strongly recommend anyone considering using Foxtons to think carefully about the level of support they may receive once the tenancy has been signed.... Read more