I have known Steven Greenfield since 1993 when I bought my first house in Sussex. It was a complex situation due to difficult circumstances for the vendors. It was so extreme, my wife and I decided to withdraw. However Steven went the extra mile and helped us reconcile that the difficulties were only temporary and nothing to do with us.
We completed on the purchase and lived extremely happily in our ideal home for more than twenty years. He displayed great vision and empathy.
Subsequently, I have sought Steven’s advice on several important purchases and his informed opinions and insights have been invaluable.
I mention this because, generally, Estate Agents have a poor reputation and I have to say it is largely well-deserved.
I have found Courtney Green to be the exception.
1233 days ago
Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit.
Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application.
If you use Croxley Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured.
We don't want anything to do with them, ever again.
1405 days ago